Digital Learning Delivery Manager (Course Delivery, EdTech)

peopleworth; Gold Coast City; On-site; AUD 95,000 - 135,000; Full time

Benefits offered by this job

Collaborative culture

Growth opportunities

Innovative learning

Meaningful outcomes

Job summary

peopleworth is seeking an experienced Delivery Manager to lead the operational delivery of education and learning programmes. You will manage cross-functional delivery teams, drive high-quality learner experiences, and support stakeholder relationships to ensure programmes are delivered efficiently and effectively.

You will play a key role in continuous improvement, operational excellence, and achieving positive learner outcomes within our Employer Group ecosystem.

Qualifications

• Experience managing programme delivery in higher education, professional learning, training, or related environments.
• Experience leading and developing multidisciplinary teams.
• Strong operational management and process improvement capabilities.
• Demonstrated ability to resolve complex challenges and manage escalations effectively.
• Experience working with mentors, facilitators, coaches, or learner support professionals.
• Strong stakeholder management and relationship-building skills.
• Excellent analytical, reporting, and decision-making abilities.
• Ability to identify and manage operational risks proactively.
• Strong communication and collaboration skills across diverse stakeholder groups.
• Demonstrated commitment to delivering exceptional learner, customer, or participant experiences.
• Ability to work effectively in fast-paced and evolving environments.
• Experience balancing quality outcomes with commercial and operational objectives.

Responsibilities

• Develop and implement effective processes to support high-quality programme delivery.
• Lead and manage programme coordinators, facilitators, mentors, and other delivery team members.
• Act as the escalation point for complex programme and learner-related challenges.
• Collaborate with learner support teams to ensure excellent participant outcomes.
• Coordinate facilitators and mentors to ensure successful programme delivery.
• Support the recruitment, onboarding, engagement, and retention of facilitators.
• Monitor programme performance and analyse operational data to identify improvements.
• Build and maintain strong relationships with key stakeholders and programme partners.
• Work collaboratively across teams to achieve delivery objectives and shared outcomes.
• Identify, prioritise, and manage operational risks throughout programme delivery.
• Contribute to the development of scalable systems, processes, and operational assets.
• Represent programme needs and stakeholder feedback in planning and operational discussions.

Skills

Programme delivery

Team leadership

Stakeholder management

Analytical reporting

Process improvement

Job description

At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward‑thinking partners and are excited to share this opportunity that sits within our growing group.

Role Overview

We are seeking an experienced Delivery Manager to lead the successful operational delivery of education and learning programmes. This role is responsible for managing cross‑functional delivery teams, driving high‑quality learner experiences, supporting stakeholder relationships, and ensuring programmes are delivered efficiently and effectively. The successful candidate will play a key role in continuous improvement, operational excellence, and achieving positive learner outcomes.

Key Responsibilities

• Develop and implement effective processes to support high‑quality programme delivery
• Lead and manage programme coordinators, facilitators, mentors, and other delivery team members
• Act as the escalation point for complex programme and learner‑related challenges
• Collaborate with learner support teams to ensure excellent participant outcomes
• Coordinate facilitators and mentors to ensure successful programme delivery
• Support the recruitment, onboarding, engagement, and retention of facilitators
• Monitor programme performance and analyse operational data to identify improvements
• Build and maintain strong relationships with key stakeholders and programme partners
• Work collaboratively across teams to achieve delivery objectives and shared outcomes
• Identify, prioritise, and manage operational risks throughout programme delivery
• Contribute to the development of scalable systems, processes, and operational assets
• Represent programme needs and stakeholder feedback in planning and operational discussions

Requirements

• Demonstrated experience managing programme delivery within higher education, professional learning, training, or related environments
• Experience leading and developing multidisciplinary teams
• Strong operational management and process improvement capabilities
• Demonstrated ability to resolve complex challenges and manage escalations effectively
• Experience working with mentors, facilitators, coaches, or learner support professionals
• Strong stakeholder management and relationship‑building skills
• Excellent analytical, reporting, and decision‑making abilities
• Ability to identify and manage operational risks proactively
• Strong communication and collaboration skills across diverse stakeholder groups
• Demonstrated commitment to delivering exceptional learner, customer, or participant experiences
• Ability to work effectively in fast‑paced and evolving environments
• Experience balancing quality outcomes with commercial and operational objectives

Benefits

• Collaborative, people‑centred performance culture
• Opportunities to grow in a fast‑paced environment
• Exposure to innovative learning and development programmes
• Opportunity to contribute to meaningful learner and career outcomes