Lead Workshop Controller: Auto Service Excellence

Blackburn Kia, Nissan & GWM; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Blackburn Kia, Nissan & GWM is seeking an experienced Workshop Controller to lead our Blackburn service workshop in VIC. You will manage technicians, apprentices and support staff, schedule servicing, monitor safety, and drive efficiency and quality across all service activities.

This full-time role requires strong leadership, workflow optimization, and excellent communication with customers and staff. A proactive approach to continuous improvement and compliance with manufacturer guidelines is

Qualifications

• 3-5 years in a supervisory or management role in an automotive workshop.
• Strong knowledge of vehicle servicing, maintenance procedures and repair processes.
• Excellent leadership and people management skills with ability to motivate and develop team members.
• Experience in scheduling, resource planning and workflow optimisation.
• Knowledge of workshop management systems and automotive diagnostic tools.
• Solid understanding of health and safety requirements in automotive workshops.

Responsibilities

• Manage and supervise workshop staff, including technicians, apprentices and support personnel, ensuring professional development and performance management.
• Schedule and coordinate vehicle servicing, repairs and maintenance work to ensure efficient workflow and timely customer delivery.
• Monitor workshop safety standards and regulatory compliance, workplace health and safety requirements, and company policies.
• Oversee quality control processes to ensure all work meets manufacturer specifications and customer expectations.
• Manage workshop resources, including tools, equipment, parts inventory and facilities maintenance.
• Liaise between service advisors, technicians and customers to resolve service issues and ensure clear communication.
• Maintain accurate workshop records, job tracking systems and performance metrics.
• Analyse workshop performance data and implement continuous improvement initiatives to enhance productivity and profitability.
• Ensure compliance with warranty requirements and manufacturer guidelines across all service work.
• Coordinate staff training and development programmes to maintain technical competency and industry standards.

Skills

Leadership

Staff management

Scheduling & workflow

Customer communication

Health & safety compliance

Data analysis

Tools

Workshop management system

Automotive diagnostic tools

Job description

Blackburn Kia, Nissan & GWM is seeking an experienced Workshop Controller to lead our Blackburn service workshop in VIC. You will manage technicians, apprentices and support staff, schedule servicing, monitor safety, and drive efficiency and quality across all service activities.

This full-time role requires strong leadership, workflow optimization, and excellent communication with customers and staff. A proactive approach to continuous improvement and compliance with manufacturer guidelines is