Workshop Controller

Blackburn Kia, Nissan & GWM; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Blackburn Kia, Nissan & GWM is seeking an experienced Workshop Controller to lead our Blackburn service workshop in VIC. You will manage technicians, apprentices and support staff, schedule servicing, monitor safety, and drive efficiency and quality across all service activities.

This full-time role requires strong leadership, workflow optimization, and excellent communication with customers and staff. A proactive approach to continuous improvement and compliance with manufacturer guidelines is

Qualifications

• 3-5 years in a supervisory or management role in an automotive workshop.
• Strong knowledge of vehicle servicing, maintenance procedures and repair processes.
• Excellent leadership and people management skills with ability to motivate and develop team members.
• Experience in scheduling, resource planning and workflow optimisation.
• Knowledge of workshop management systems and automotive diagnostic tools.
• Solid understanding of health and safety requirements in automotive workshops.

Responsibilities

• Manage and supervise workshop staff, including technicians, apprentices and support personnel, ensuring professional development and performance management.
• Schedule and coordinate vehicle servicing, repairs and maintenance work to ensure efficient workflow and timely customer delivery.
• Monitor workshop safety standards and regulatory compliance, workplace health and safety requirements, and company policies.
• Oversee quality control processes to ensure all work meets manufacturer specifications and customer expectations.
• Manage workshop resources, including tools, equipment, parts inventory and facilities maintenance.
• Liaise between service advisors, technicians and customers to resolve service issues and ensure clear communication.
• Maintain accurate workshop records, job tracking systems and performance metrics.
• Analyse workshop performance data and implement continuous improvement initiatives to enhance productivity and profitability.
• Ensure compliance with warranty requirements and manufacturer guidelines across all service work.
• Coordinate staff training and development programmes to maintain technical competency and industry standards.

Skills

Leadership

Staff management

Scheduling & workflow

Customer communication

Health & safety compliance

Data analysis

Tools

Workshop management system

Automotive diagnostic tools

Job description

About the role

Blackburn Kia, Nissan & GWM is seeking an experienced Workshop Controller to join our team on a full-time basis in Blackburn, VIC. This is a critical leadership position that oversees the daily operations of our automotive service workshop, ensuring optimal efficiency, quality, and customer satisfaction. As Workshop Controller, you will be responsible for managing workshop staff, coordinating service schedules, maintaining safety standards, and driving operational excellence across all service and maintenance activities.

What you’ll be doing

• Manage and supervise workshop staff, including technicians, apprentices, and support personnel, ensuring professional development and performance management
• Schedule and coordinate vehicle servicing, repairs, and maintenance work to ensure efficient workflow and timely customer delivery
• Monitor workshop safety standards and compliance with relevant regulations, workplace health and safety requirements, and company policies
• Oversee quality control processes to ensure all work meets manufacturer specifications and customer expectations
• Manage workshop resources, including tools, equipment, parts inventory, and facilities maintenance
• Liaise between service advisors, technicians, and customers to resolve service issues and ensure clear communication
• Maintain accurate workshop records, job tracking systems, and performance metrics
• Analyse workshop performance data and implement continuous improvement initiatives to enhance productivity and profitability
• Ensure compliance with warranty requirements and manufacturer guidelines across all service work
• Coordinate staff training and development programmes to maintain technical competency and industry standards

What we’re looking for

• Proven experience working in an automotive workshop environment, with at least 3-5 years in a supervisory or management role
• Strong knowledge of vehicle servicing, maintenance procedures, and automotive repair processes
• Excellent leadership and people management skills with the ability to motivate and develop team members
• Demonstrated experience in scheduling, resource planning, and workflow optimisation
• Knowledge of workshop management systems and automotive diagnostic tools
• Sound understanding of health and safety requirements specific to automotive workshops
• Strong communication and interpersonal skills with the ability to liaise effectively with staff, management, and customers
• Attention to detail and strong organisational abilities
• Problem-solving capability with a proactive approach to operational challenges
• Current driver's license and willingness to test drive vehicles as required
• Desirable: Experience with Kia, Nissan, or GWM vehicles; familiarity with automotive industry software systems; or relevant qualifications in automotive management

About us

Blackburn Kia, Nissan & GWM is a leading automotive dealership committed to providing exceptional service and quality vehicles to our customers. We represent multiple premium automotive brands and pride ourselves on maintaining the highest standards of customer care and workshop excellence. Our team is dedicated to delivering outstanding service experiences and building long‑term relationships with our customers through professionalism, reliability, and expertise.

What we offer

• We offer a competitive remuneration package commensurate with experience and qualifications.
• Benefits include opportunities for professional development and training within the automotive industry, a supportive team environment, and the chance to work with leading automotive brands.
• We are committed to fostering a positive workplace culture that values teamwork, safety, and continuous improvement.

We encourage applications from all candidates and welcome conversations about how we can support your success in this role.