Lead Spa Training Manager

endota; Maroochydore; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Discounts on treatments

Education program

Therapist incentive program

Awards recognition

Spa treatment credit

Free membership to endota Retreat

Career progression across Aus/NZ

Job summary

endota Sunshine Plaza in Maroochydore is seeking a Spa Training Manager to lead and develop a team of therapists, champion our endota values, and drive customer experience and retail performance. You will train, coach, and set training plans in partnership with leadership, ensuring high standards across all treatments and products.

The role requires strong communication, leadership, and organisational skills, with opportunities for career progression across Aus/NZ.

Qualifications

• You must hold a Diploma in Beauty Therapy with previous industry experience (Cert IV in Training and Assessment advantageous).
• Ability to motivate and lead teams to best performance.
• Proven ability to reach and maintain your own retail and service KPI’s and inspire your team with your high level of customer service.
• Previous retail sales experience with a demonstrated ability to promote treatments and confidently prescribe products.
• You have strong communication skills and excellent personal presentation.
• You are highly organised and exhibit great time management skills.

Responsibilities

• Leading by example by performing advanced skin treatments, massage, body treatments while providing the best customer experience.
• Undertaking training needs analyses for team members in partnership with the leadership team and developing a monthly training plan.
• Preparing and delivering training to the broader spa team.
• Providing in-depth knowledge of all endota products and services, allowing the spa team to cross sell other treatments and care plans for clients.
• Collaborating with the Spa manager to set goals for spa performance and track therapist performance.
• Ensuring endota therapists are competent and engaged to deliver service excellence and meet retail requirements.
• Providing balanced feedback.
• Leading and managing training compliance within the spa, ensuring all training records are accurate and up to date.

Skills

Motivate and lead teams

Retail KPI achievement

Customer service excellence

Strong communication skills

Time management

Organisation

Education

Diploma in Beauty Therapy

Cert IV in Training and Assessment advantageous

Job description

endota Sunshine Plaza in Maroochydore is seeking a Spa Training Manager to lead and develop a team of therapists, champion our endota values, and drive customer experience and retail performance. You will train, coach, and set training plans in partnership with leadership, ensuring high standards across all treatments and products.

The role requires strong communication, leadership, and organisational skills, with opportunities for career progression across Aus/NZ.