Spa Training Manager: Lead Therapists, Elevate Service

endota; Noosa Shire; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounts on endota treatments and end

Education & training programs

Therapist incentive program

National Therapist Awards

Spa treatments credit

Free endota Retreat membership

Career progression across Aus/NZ

Job summary

endota Noosa is hiring a Spa Training Manager to lead a team of therapists and drive service excellence. You will conduct training needs analyses, plan and deliver comprehensive training programs, and ensure high standards in client care and product knowledge across all endota treatments.

This role emphasizes achieving retail and service KPIs, motivating staff, and maintaining training records. A pathway for career progression across Aus/NZ spas and the Wellness College is available.

Qualifications

• Must hold a Diploma in Beauty Therapy with industry experience.
• Cert IV in Training and Assessment is advantageous.
• Proven ability to motivate and lead teams to peak performance.
• Retail sales experience with ability to promote treatments and prescribe products.

Responsibilities

• Lead by example delivering advanced skin treatments and spa services while ensuring exceptional customer experience.
• Conduct training needs analyses and develop monthly training plans with leadership.
• Prepare and deliver trainings to the spa team.
• Provide in-depth knowledge of endota products and services to enable cross-selling.
• Collaborate with Spa Manager to set goals and track therapist performance.
• Ensure training compliance and maintain accurate training records.

Skills

Leadership

Retail KPI

Customer service

Communication

Time management

Education

Diploma in Beauty Therapy

Cert IV Training & Assessment (adv)

Job description

endota Noosa is hiring a Spa Training Manager to lead a team of therapists and drive service excellence. You will conduct training needs analyses, plan and deliver comprehensive training programs, and ensure high standards in client care and product knowledge across all endota treatments.

This role emphasizes achieving retail and service KPIs, motivating staff, and maintaining training records. A pathway for career progression across Aus/NZ spas and the Wellness College is available.