Front Office Team Leader – Concierge
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Descripción de la vacante
JW Marriott Surfers Paradise is seeking a Front Office Team Leader to oversee front desk operations and guest services at our luxury hotel. You will supervise staff, ensure smooth check-ins, and uphold Marriott’s high service standards.
The role requires experience in a similar position, familiarity with Opera PMS, and strong communication and leadership abilities. This is a full-time role offering career development and comprehensive benefits.
Formación
- Experience in a similar role.
- Working knowledge of Opera PMS.
- Strong time management and multitasking skills.
- Ability to maintain confidentiality.
- Excellent written and verbal communication.
Responsabilidades
- Assist staff with guest check-ins and payments.
- Follow up with guests regarding satisfaction and issues.
- Coordinate with Housekeeping on room readiness and allocation.
- Balance and reconcile cash and payments.
- Coach and develop front office team and models of service.
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**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 158 Ferny Avenue, Surfers Paradise Queen 4217, Australia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**About the Company**
**Marriott International** portfolio of brands includes JW Marriott alongside 33 other Marriott brands. Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.
**JW Marriott ** is part of Marriott International's luxury portfolio and consists of more than 135beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
**About the role**
+ Assist staff with expediting problem payments (e.g., problems processing credit card).
+ Follow up with guest regarding satisfaction with guest-related issues.
+ Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
+ Process all payment types such as room charges, cash, checks, debit, or credit.
+ Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp).
+ Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
+ Block rooms in the computer and identify designated requirements and requests.
+ Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
+ Coordinate with Housekeeping to track readiness of rooms for check-in.
+ Review shift logs/daily memo books and document pertinent information in logbooks.
+ Count bank at the beginning and end of shift.
+ Balance and drop receipts according to accounting specifications.
+ Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
**Successful Candidates will have:**
+ Experience in a similar role
+ Working knowledge of the hotel property management system Opera PMS.
+ Strong time management, attention to detail and multitasking skills
+ Ability to maintain confidentiality and discretion at all times
+ Demonstrated conflict resolution skills
+ Passionate about inspiring team members and improving/developing their skills
+ Excellent communication skills (both written and verbal)
**The Benefits **
Enjoy the benefits of:
+ Unlimited strategic development and career opportunities
+ Generous accommodation and food and beverage discounts including all properties within the Marriott International group
+ Recognition programs to keep you motivated
+ The best hotel training opportunities provided
+ Wellbeing and mindfulness programs to ensure you stay healthy
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Essence Hotels & Apartments – Join Our Team
Essence Hotels & Apartments, part of the UniLodge Living group, provides four-star luxury accommodation complemented by modern meeting and conference facilities. With locations in Chermside and Taringa, our properties are the preferred choice for medical stays, business travel, and leisure. We pride ourselves on delivering exceptional guest experiences through a team of passionate, guest-focused professionals.
The Opportunity
We’re seeking a warm, professional, and motivated Front Office Receptionist to be the welcoming face of our hotels. This part-time role offers the chance to work at our Taringa location, creating memorable experiences for every guest.Your daily task will include:
- Perform front-line reception duties in a professional, friendly, and efficient manner in accordance with UniLodge policies and procedures.
- Support the Team and Front Office Manager to ensure smooth and efficient daily operations.
- Liaise with maintenance staff, contractors, and service providers by communicating guest requests and access requirements.
- Assist with initiatives that support occupancy and revenue outcomes.
- Receive and manage guest complaints at reception level and escalate unresolved or complex matters to management in line with company guidelines.
- Report operational concerns, hazards, or areas for improvement to management in a timely manner.
- Assist with pre-authorisation, room deposit processing, and refunds in accordance with company procedures.
- Support end-of-month processes by completing front desk and administrative tasks as directed.
- Maintain flexibility with shift coverage where required.
14th October, 2026
Essence Hotels & Apartments – Join Our Team
Essence Hotels & Apartments, part of the UniLodge Living group, provides four-star luxury accommodation complemented by modern meeting and conference facilities. With locations in Chermside and Taringa, our properties are the preferred choice for medical stays, business travel, and leisure. We pride ourselves on delivering exceptional guest experiences through a team of passionate, guest-focused professionals.
The Opportunity
We’re seeking a warm, professional, and motivated Front Office Receptionist to be the welcoming face of our hotels. This part-time role offers the chance to work at our Taringa location, creating memorable experiences for every guest.Your daily task will include:
- Perform front-line reception duties in a professional, friendly, and efficient manner in accordance with UniLodge policies and procedures.
- Support the Team and Front Office Manager to ensure smooth and efficient daily operations.
- Liaise with maintenance staff, contractors, and service providers by communicating guest requests and access requirements.
- Assist with initiatives that support occupancy and revenue outcomes.
- Receive and manage guest complaints at reception level and escalate unresolved or complex matters to management in line with company guidelines.
- Report operational concerns, hazards, or areas for improvement to management in a timely manner.
- Assist with pre-authorisation, room deposit processing, and refunds in accordance with company procedures.
- Support end-of-month processes by completing front desk and administrative tasks as directed.
- Maintain flexibility with shift coverage where required.
You’re reliable, engaging, and thrive in dynamic environments. You bring:
- A bubbly personality and excellent communication skills.
- Strong administration and computer proficiency.
- Calm, organised approach during busy periods.
- Experience in hotels, conferencing, or administration (preferred)
- Unrestricted working right in Australia.
- National Police Check completed within the last 3 months, or willingness to obtain
- Valid Driver's Licence
As part of the UniLodge family, you’ll enjoy a range of benefits and rewards designed to support your growth and wellbeing:
- Access to professional development, leadership, and wellbeing programs.
- Online learning, webinars, and face-to-face training.
- Two weeks paid parental leave
- Study leave
- Employee Milestone Rewards
- On the Spot Award, Monthly Sales Bonus, Quarterly Awards, Annual Awards
- Team Member Accommodation Discounts
- Employee referral payment
- Parental Leave Return Bonus
If have a passion for delivering excellent customer service with a smile, click‘Apply ’ to submit your Cover Letter and Resume.
If you would like to learn more about working for us or what we do, we encourage you to visit
or follow us on LinkedIn
Our organisation is proud to be an equal opportunity employer. We embracediversityand are dedicated to fostering an inclusive environment where every individual’s unique experiences and contributions are valued. If you’re interested in joining us, we welcome your application.
Are you customer service-oriented with a passion for creating exceptional guest experiences?
MainStay Suites Mackay is seeking an experienced Front Office Receptionist to be the welcoming face of our brand.
MainStay Suites Mackay can offer you flexible working conditions with on-the-job training. Close proximity to the CBD in Mackay, 97 room property focused on long term corporate stay travelers.
Our extended stay government and corporate travelers keep us busy! This casual role is ideal for a hospitality/hotel professional or office administrator. Join us in creating memorable experiences for our guests (or ‘Residents’ as we call them) while gaining valuable accommodation industry experience and the potential for future growth within our organisation.
Key Responsibilities:
• Greet and assist Residents in a friendly and professional manner;
• Handle check-ins, check-outs, and reservations with precision and efficiency;
• Manage phone calls, inquiries, and correspondence to ensure top-tier communication standards;
• Coordinate with other departments to ensure seamless guest services.
Ideal experience you bring:
• Previous experience in a hotel front desk or reception role
• Effective communication and people skills
• Proficiency in MS Office and hotel management software
• Ability to multitask and thrive in a dynamic environment.
What We Offer:
• A supportive and collaborative work environment
• Opportunities for growth and career advancement within our organisation
• Full on the job training
• Uniform and equipment as needed.
If you are ready to be a part of our dedicated team and contribute to our commitment to excellence, we invite you to apply for the position today!
Remote (South Africa) | Supporting an International Company
Friday – Tuesday, 05:00 – 13:00 SAST | Full-Time
Unlock the flexibility of working from home while gaining high-value exposure with a leading international healthcare team.
As a Remote Receptionist in the dental field, you will own the end-to-end frontline patient experience, serving as the central point of contact for daily inbound communications, scheduling, and clinical workflow coordination. This role requires an operational professional capable of managing practitioner schedules and executing precise administrative tasks in a fast-paced environment. You will bridge patient care and daily practice operations with seamless efficiency. We are looking for a bubbly, confident professional who delivers exceptional client care.
What You'll Do
- Frontline Communication: Professionally answer incoming VoIP/cloud calls with a clear, and a warm tone. Manage voicemails, inquiries, and client follow-ups promptly.
- Appointment & Calendar Management: Coordinate practitioner schedules, optimize appointment slots, send patient reminders, and seamlessly resolve last-minute calendar changes.
- Patient Intake & Administration: Maintain accurate digital patient records, update practice management systems, and manage intake documentation and general reporting.
- Clinical Workflow & Triage: Leverage healthcare terminology to screen inquiries, follow procedure-specific duration guidelines, and provide accurate pre-appointment instructions.
- Escalation & Confidentiality: Protect sensitive patient data while effectively triaging complex or urgent clinical queries to the appropriate internal teams.
What You Bring
- Experience & Certifications: 2+ years of administrative or receptionist experience, with prior remote work experience preferred.
- Core Technical/Specialized Skills: Proficiency with practice management software, VoIP systems, digital scheduling tools, and Microsoft Office.
- Background & Domain Expertise: Strong background in customer-centric roles—preference for experience in boutique, artisan, or high-touch service industries (dental/medical experience is a plus, but not required).
- Technical Translation / Delivery: Exceptional memory, strong multitasking capabilities, and excellent task prioritization skills.
- Working Style: Highly organized, calm under pressure, and capable of managing confidential patient interactions with full discretion.
- Trainability: Fast learner with a strong attitude toward acquiring new skills (minimal training required).
Remote Work Requirements
- Hardware: Reliable personal laptop or desktop capable of running all role-required software.
- Connectivity: High-speed, stable internet connection with a backup plan for power or connectivity outages.
- Workspace: A dedicated, quiet, and professional home-office environment.
- Mindset: High self-discipline, excellent time management, and a strong track record of thriving in an autonomous remote setup.
Connecting the extraordinary talent of South Africa with businesses around the world.
At Sofitel, luxury is more than elegance-it’sa way of operating. Every interaction, every decision, everyleaderand ambassadorshapesour reputation. As PeopleandCulture Manager, you will drive the strategic heartbeat of the hotel, ensuring our people and culture fuel both exceptional guest experiences and strong commercial outcomes.
Where French sophistication meets coastal chic, Sofitel Gold Coast Broadbeach embodies Art de Vivre in the heart of Broadbeach, just steps from the ocean. Featuring 296 elegant rooms and suites, two stylish bars, a signature restaurant, multi-level pools, and ten refined event spaces, our hotel celebrates French elegance infused with the relaxed charm of the French Riviera.
Job Description
Are you an experienced Front Office leader with a passion for creating personalised luxury experiences?
Sofitel Gold Coast Broadbeach is seeking an accomplished Front Office Manager to lead the strategic and operational direction of our Front Office department.
Reporting to the Hotel Manager, this influential leadership role is responsible for ensuring every stage of the guest journey is seamless, memorable and distinctly Sofitel. You will lead and develop a diverse team, oversee hotel-wide operations and work closely with Housekeeping, Engineering, Reservations and other departments to deliver exceptional service and operational excellence.
A career that lets your passion shine:
- Lead the Front Office operation and establish the hotel as a market leader in personalised luxury service.
- Create tailored guest experiences through proactive engagement, recognition of guest preferences and thoughtful service delivery.
- Oversee VIP arrivals, special requests and complex guest situations with discretion and professionalism.
- Act as a senior point of contact for guest feedback and ensure concerns are resolved promptly and effectively.
- Establish, communicate and uphold service standards aligned with Sofitel’s luxury positioning.
- Lead, coach and develop Duty Managers, Supervisors, Night Managers and Front Office Ambassadors.
- Foster a culture of accountability, professionalism, belonging and continuous improvement.
- Maintain effective departmental procedures, daily briefings, duty logs and shift handovers.
- Oversee the Night Audit function and support the Night Manager in meeting operational requirements.
- Inspect public areas, guest floors and hotel spaces to ensure presentation, safety and brand standards are consistently maintained.
- Provide hotel-wide operational leadership and support during peak periods and after-hours operations.
- Oversee billing accuracy, revenue capture, cash floats, payment vouchers, keys and safety deposit procedures.
- Prepare and analyse monthly Front Office reports, including commentary on key performance indicators.
- Contribute to the hotel’s Annual Business Plan and financial budget.
- Manage departmental expenditure, purchasing and inventory while maintaining luxury service standards.
- Act as Chief Warden during emergencies and ensure security, incident-reporting and evacuation procedures are followed.
- Liaise professionally with external authorities when required.
Qualifications
What you will bring to the role:
- Demonstrated experience leading a Front Office operation within a quality hotel environment.
- A strong understanding of luxury service and the ability to create personalised guest experiences.
- Proven ability to lead, coach and develop managers, supervisors and operational teams.
- High emotional intelligence, self-awareness and interpersonal capability.
- Strong operational judgement and confidence managing complex guest and hotel situations.
- Sound financial acumen, including experience with departmental budgets, reporting, billing controls and cost management.
- Strong knowledge of hotel operating systems, Front Office procedures and Night Audit functions.
- A proactive approach to workplace health and safety, emergency management and hotel security.
- Excellent communication, problem-solving and service-recovery skills.
- A leadership style grounded in accountability, collaboration and continuous improvement.
- Flexibility to work according to hotel operational requirements.
Additional Information
Thrive in Our Sofitel Gold Coast Broadbeach Community
Competitive salary packageand incentive planwith comprehensive benefits
Complimentary lunch daily, dry cleaning, and on-site secure parking in the heart of Broadbeach
Celebrate your work anniversary with a complimentary Sofitel luxury stay and breakfast for two, plus a paid day off on your birthday
Generous discounts on accommodation, dining, and lifestyle experiences across Accor’s global portfolio
Tailored recognition and reward programs, with both pop up andlarge scaleemployee events every month
Ongoing leadership development, mentoring, and career growth opportunities
Inclusive and supportive culture where your creativity and leadership shape the guest experience
Full Australian working rights are required for this role with the ability to work an average of 38 hours per week.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Purpose As the Front Office Supervisor, your responsibility is to craft unforgettable experiences throughout the guest journey, from check-in to check-out. Your leadership will inspire and guide your Front Office team, ensuring the hotel operates seamlessly. Primary Responsibilities Take the helm and guide the front office’s day-to-day operations with expertise Lead the Front Office Team like a mentor, nurturing growth and skill-building in a supportive atmosphere Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise Contribute to roster planning and preparation Embrace authenticity and let your unique self-shine in every shift Skills and Experience A background in Hotel Operations, ideal for someone eager to take the next stride towards a leadership position Proficiency in using reservation and property management systems is a plus Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills Masterful in the art of communication, both written and spoken Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays
Join the Front Office team at Novotel Cairns Oasis Resort, a relaxed tropical retreat in the heart of Cairns. Surrounded by lush gardens and a lagoon-style pool, our resort offers a welcoming escape for families, leisure travellers and groups exploring Tropical North Queensland.
At Novotel, we focus on friendly genuine service and creating seamless guest experiences in a vibrant resort environment. As part of the global Accor network, you will have access to training and development opportunities along with the support of a world-leading hospitality brand.
Located just minutes from the Cairns waterfront, the resort combines comfortable accommodation, relaxed dining and a lively atmosphere where teamwork and service excellence come together.
If you are looking for a step up in your career, with the opportunity to develop into duty management shifts, this is the pathway for you.
Job Description
We are seeking a motivated Front Office Team Leader to oversee day-to-day front desk operations and support the delivery of outstanding guest experiences.
In this role, you will lead and support the Front Office team to ensure smooth arrivals, departures and in-house guest journeys while maintaining high service standards and operational efficiency. You will also play a key role in training, developing and supporting the ongoing growth of the Front Office team.
Your key responsibilities will include:
- Overseeing daily front desk operations including check-in, check-out and guest services
- Leading, supporting and motivating Front Office team members during shift
- Ensuring exceptional guest experiences through prompt, friendly and efficient service
- Handling guest enquiries and feedback and resolving issues in a professional manner
- Maintaining smooth communication between Front Office and other resort departments
- Driving training, development and ongoing coaching to strengthen team capability and performance
- Ensuring accurate use of property management systems such as Opera Cloud
- Driving a positive, welcoming and professional front office environment
Qualifications
- Previous front office or guest services experience in a hotel or resort environment
- Experience leading or supervising a team or strong readiness to step up
- Strong communication and interpersonal skills
- Ability to stay calm, organised and solution-focused in a busy environment
- Comfortable using hotel systems with Opera Cloud experience highly regarded
- Strong focus on guest experience and service excellence
- Flexible availability including weekends, evenings and public holidays
Additional Information
Why work for Accor?
Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.
Benefits Your Way
- Access to global accommodation and F&B discounts
- #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
- Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion.
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.
About the latest Receptionist concierge Jobsin Queensland !
- Exciting opportunity to work in a 5 star Hotel
- Excellent Salary Package & Employee Benefits
- Amazing start to your career in the hospitality industry
About Us
Perfectly located on the banks of the river and a stones throw to the Botanic Gardens, the Stamford Plaza is Brisbane’s finest 5 star luxury Hotel. Our unique location is second to none in the Brisbane market, with all 252 guest rooms featuring stunning river views. The Hotel houses eight magnificent function rooms used tohold an array ofCorporate, Special Events & Weddings and additionally hosts a variety of busy food and beverage outlets. To find out more about us and to see what we have to offer please visit our website: .
About the Role
We are currently seeking a Full-time / Casual Front Office Receptionist to join our amazing team in the Front Office Department. In your new role you will be expected to provide exceptional Reception and Front Desk services ensuring maximum guest satisfaction and adhering to the standard required by Stamford Plaza Brisbane.
As we are a prestigious property and we attract many high profile guests from politicians through to musicians and bands. Your ability to be able to deal with various types of guests in a confidential manner and being able to recognise their differing needs will stand you in good position for this role.
Duties and Responsibilities
- Up sell and suggestive sell toenhance the guest's experience
- Maintain punctuality, efficiency and courteousness at all times
- Promote the Company’s philosophies, Credos and Core Values
- Extend a personal service to guest requirements and following through to completion.
- Be aware of VIP guest movements, hotel events, local attractions and activities
- Must be able to work various shifts including mornings, evenings, weekends and public holidays
Skills and Experience
- A minimum of1 year's experience in a similar role, preferably within a 4 or 5 star environment
- Experience usingOpera property management system is an advantage
- Excellent communication skills with guests, management and team members
- Be extremely team orientated
Culture and Benefits
Our 'Knight's Head' Logo is conceived from our founder Sir Stamford's family crest and symbolises the strength and unity of our members within the company. We believe our people are our greatest asset and we therefore strive to reward, retain and develop passionate and success-orientated professionals at all levels. As a team member with us you can expect to receive;
- Opportunity to progress within the organisation
- Free staff meals
- Uniforms and Laundry
- Food & beverage discounts in all F&B outlets within the Hotels
- Discounted accommodation throughout Stamford Hotels & Resorts
#spb
Are you a Hospitality professional with a passion for delivering exceptional guest experiences?
MainStay Suites Mackay is seeking an enthusiastic and experienced Supervisor to lead our team and ensure seamless operations as well as looking after overnight management of the property.
About the Property
With its prime location and unwavering commitment to excellence, MainStay Suites™ provides a welcoming and comfortable environment for guests.
Our 97-room apartment style hotel with an experienced team provides long-term accommodation options for corporate travellers, families, those re-locating and project work.
Your strong leadership skills and attention to detail will contribute to the smooth functioning of reception. You will play a key role being the face of the brand and leading a team dedicated to providing superior guest service.
You will be collaborative in your approach and interested in developing and up-skilling team members.
Key Responsibilities:
- Supervise the front desk team and ensure efficient and courteous service
- Oversee check-in and check-out procedures, reservations, and guest enquiries
- Train and mentor front desk staff to maintain high standards of professionalism and efficiency
- Collaborate with other departments to ensure seamless communication and resident satisfaction
- Assist in managing room inventory, rates, and occupancy levels
- Responsible for overnight management of the property, to assist guests when needed outside of business hours,
Key Requirements:
- Proven experience in a front office or guest service role within the hospitality industry, preferably hotel accommodation
- Proficiency in hotel management systems and reservation software
- Strong leadership abilities and a proactive approach to problem-solving
- Qualification in management or leadership highly desirable.
- Exceptional communication, interpersonal, and organisational skills
- Dedication to delivering outstanding guest experiences and fostering a positive team environment
This role may be required to work on weekends as per rostering and business needs. The position is paid hourly rates, penalties and loadings per the Hospitality Industry General Award 2020. Live onsite accommodation is available.
Please submit your resume and a cover letter detailing your relevant experience. We appreciate all applicants for their interest in this position; however, only those selected for an interview will be contacted.
All candidates must have the right to work in Australia and can show suitable evidence on request.
MainStay Suites™ is an equal opportunity employer.
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 168-190 Port Douglas Road, Port Douglas Queen 4877, Australia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
At the heart of local communities, Sheraton brings people together-both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Front Office Manager because together, we are better. Start your career at Sheraton, where you don't just work - you belong.
**Position Summary:**
+ Manage all aspects of the front office department, tending to the guests and exceeding their expectations
+ Develop specific goals and plans to prioritise, organise and complete your work.
+ Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
+ Be a confident and welcoming leader, creating a community that empowers your team to grow and reach their potential
+ Plan and execute team building activities for your team as together we are better.
+ Supervise staffing levels to ensure that guest services, operational needs and financial objectives are met
+ Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
+ Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
+ Understand the impact of the department's operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
**About You:**
+ Experience with OPERA property management system or similar
+ Relevant experience in a similar managerial role
+ Working rights in Australia
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
**Our Benefits:**
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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