Precast Rigging Site Supervisor — Lead Install Team

HD Rigging; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

HD Rigging is seeking a Guest Relations Supervisor (Executive Lounge) in Sydney to welcome guests, handle inquiries, and coordinate reservations and special services. You will provide information on property amenities, local areas of interest, and arrange services to meet guest requests with a focus on exceptional service.

Located at 30 Pitt Street, Sydney, the role emphasizes professional appearance, strong communication, and a collaborative approach with management to continually improve guest

Qualifications

• A genuinely warm & welcoming demeanour.
• Personable communication skills.
• Energising motivation - its infectious - no job is too big or too small.
• A passion for the industry, a want to be the best in service.
• New South Wales Responsible Service of Alcohol.
• Prior experience in a similar role

Responsibilities

• Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction.
• Take and confirm reservations and cancellations.
• Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.
• Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers.
• Contact appropriate individual or department as necessary to resolve guest requests.
• Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance.
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

Skills

Warm demeanor

Communication

Motivation

Passion for service

Prior experience

Job description

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Guest Relations Supervisor (Executive Lounge)

Additional Information

Job Number

Job Category Rooms & Guest Services Operations

Location 30 Pitt Street, Sydney New S 2000, Australia

VIEW ON MAP ( Full Time

Located Remotely? N

Position Type Non-Management

What we ask of you:

• A genuinely warm & welcoming demeanour.


• Personable communication skills.


• Energising motivation - its infectious - no job is too big or too small.


• A passion for the industry, a want to be the best in service.


• New South Wales Responsible Service of Alcohol.


• Prior experience in a similar role

POSITION SUMMARY

• Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction.


• Take and confirm reservations and cancellations.


• Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.


• Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.


• Contact appropriate individual or department as necessary to resolve guest requests.


• Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance.


• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.


• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of