Groups & Reservations Coordinator

Four Points by Sheraton; Sydney; On-site; AUD 55,000 - 65,000; Full time

Job summary

Four Points by Sheraton in Sydney is seeking a Groups and Reservations Coordinator to manage group bookings and guest requests, coordinating with hotel departments to ensure smooth service.

You will handle incoming calls, tailor traveller requests, and drive high-quality experiences for guests. This role requires strong communication, organizational skills, and a proactive, team-oriented mindset.

Qualifications

• Strong communication skills, written and verbal.
• Relevant experience in a similar role.
• Working rights in Australia.
• Enthusiastic to escalate your career.
• Self-motivated and energized in a fast-paced environment.
• Smart solutions and a can-do attitude.

Responsibilities

• Handle all incoming calls into the hotel and redirect to each department as appropriate
• Analyse and update all traveller requests that are tailored to their requirements
• Responsible for handling all hotel outlet reservations or traveller orders
• Assist and coordinate traveller bookings, engaging with them and exceeding their expectations
• Build and strengthen relationships with existing and new travellers to enable future bookings
• Liase with other departments to deliver service excellence with each traveller experience
• Complete reservation administration tasks and offer general support to the team

Skills

Strong communication

Customer service experience

Team coordination

Self-motivated

Can-do attitude

Excellent organizational skills

Job description

Additional Information

Job Number 26127709
Job Category Reservations
Location 88 Broadway, Hotel entrance via 4 Central Park Avenue Chippendale, Sydney New S 2008, Australia VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management

Position Summary

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Groups and Reservations Coordinator in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.

Responsibilities

• Handle all incoming calls into the hotel and redirect to each department as appropriate
• Analyse and update all traveller requests that are tailored to their requirements
• Responsible for handling all hotel outlet reservations or traveller orders
• Assist and coordinate traveller bookings, engaging with them and exceeding their expectations
• Build and strengthen relationships with existing and new travellers to enable future bookings
• Liase with other departments to deliver service excellence with each traveller experience
• Complete reservation administration tasks and offer general support to the team

About You

• Strong communication skills written and verbal
• Relevant experience in a similar role
• Working rights in Australia
• Enthusiastic to **escalate** your career
• Self-motivated, driven and energized in a fast paced environment
• Armed with smart solutions and a can-do attitude

Our Benefits

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Four Points by Sheraton is part of Marriott International's Select portfolio, which has committed to putting people first for 90+ years.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.