Lead Prestige Dealership Concierge Manager

First Class Valet Australia Pty Ltd; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

First Class Valet Australia Pty Ltd is seeking a Dealership Concierge Manager (Site Manager) at a prestige Sydney dealership. You will lead a concierge and valet team, oversee the driveway, concierge desk, and vehicle movements, and collaborate with dealership management to set the standard for customer welcomes, care and farewells.

The role involves managing a rotating seven-day roster, coaching staff, delivering a seamless guest experience, and maintaining safety, reporting, and brand

Qualifications

• Background in hotel concierge (Head Concierge, Front Office or Guest Services) or shopping centre concierge.
• Proven leadership experience, including managing a team of 10 or more.
• Calm, energised and decisive in a fast-paced environment, especially during peak service bay periods.
• Confident stakeholder manager who builds strong client relationships.
• Immaculately presented and polished, with exceptional customer etiquette.
• Enthusiastic about working in a dealership environment with prestige vehicles.
• Proficient in Microsoft Office and comfortable creating and reading reports.
• Available across a seven-day week, Monday to Sunday, including public holidays.
• Good driving record with a current driving history report showing your demerit point status.
• Clean National Police Check

Responsibilities

• Own the day-to-day running of the site: driveway, concierge desk and vehicle movements.
• Lead, roster and motivate a large concierge and valet team across a seven-day roster.
• Induct, train and coach new and existing team members and provide feedback.
• Champion a seamless arrival and departure experience from service drop-offs to handovers.
• Produce daily, weekly and monthly reporting for management, including next-day planning.
• Uphold uniform and grooming standards and ensure site safety and hygiene.
• Represent the company professionally with dealership management and clients.
• Flag non-conformance to the Operations Manager promptly.

Skills

Leadership

Team management

Customer service

Stakeholder management

Report writing

Tools

Microsoft Office

Job description

First Class Valet Australia Pty Ltd is seeking a Dealership Concierge Manager (Site Manager) at a prestige Sydney dealership. You will lead a concierge and valet team, oversee the driveway, concierge desk, and vehicle movements, and collaborate with dealership management to set the standard for customer welcomes, care and farewells.

The role involves managing a rotating seven-day roster, coaching staff, delivering a seamless guest experience, and maintaining safety, reporting, and brand