Dealership Concierge Manager | Sydney CBD

First Class Valet Australia Pty Ltd; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

First Class Valet Australia Pty Ltd is seeking a Dealership Concierge Manager (Site Manager) at a prestige Sydney dealership. You will lead a concierge and valet team, oversee the driveway, concierge desk, and vehicle movements, and collaborate with dealership management to set the standard for customer welcomes, care and farewells.

The role involves managing a rotating seven-day roster, coaching staff, delivering a seamless guest experience, and maintaining safety, reporting, and brand

Qualifications

• Background in hotel concierge (Head Concierge, Front Office or Guest Services) or shopping centre concierge.
• Proven leadership experience, including managing a team of 10 or more.
• Calm, energised and decisive in a fast-paced environment, especially during peak service bay periods.
• Confident stakeholder manager who builds strong client relationships.
• Immaculately presented and polished, with exceptional customer etiquette.
• Enthusiastic about working in a dealership environment with prestige vehicles.
• Proficient in Microsoft Office and comfortable creating and reading reports.
• Available across a seven-day week, Monday to Sunday, including public holidays.
• Good driving record with a current driving history report showing your demerit point status.
• Clean National Police Check

Responsibilities

• Own the day-to-day running of the site: driveway, concierge desk and vehicle movements.
• Lead, roster and motivate a large concierge and valet team across a seven-day roster.
• Induct, train and coach new and existing team members and provide feedback.
• Champion a seamless arrival and departure experience from service drop-offs to handovers.
• Produce daily, weekly and monthly reporting for management, including next-day planning.
• Uphold uniform and grooming standards and ensure site safety and hygiene.
• Represent the company professionally with dealership management and clients.
• Flag non-conformance to the Operations Manager promptly.

Skills

Leadership

Team management

Customer service

Stakeholder management

Report writing

Tools

Microsoft Office

Job description

Bring your five-star service standards to the showroom forecourt.

If you have led a hotel concierge desk or a shopping centre concierge team and you're ready for your next step, this is where guest experience meets prestige automotive. First Class Valet is seeking a Dealership Concierge Manager, also known as a Site Manager, to lead our concierge and valet operation at a prestige Sydney dealership, where every arrival, service drop-off and vehicle handover is a moment to impress.

About First Class Valet

First Class Valet is an established valet and concierge company operating in all major Australian cities. We partner with hotels, shopping centres, airports, automotive dealerships and the gaming sector, delivering a premium arrival experience on behalf of some of Australia's most respected brands.

The Role

You'll own the day-to-day running of the site: the driveway, the concierge desk, vehicle movements between service, workshop and showroom, and the team that makes it all feel effortless. Working closely with dealership management and our Operations Manager, you'll set the standard for how customers are welcomed, looked after and farewelled.

Leading the Team

Lead, roster and motivate a large, dynamic concierge and valet team across a rotating seven-day roster, including special events and vehicle launches

• Hold pre-shift briefings so every team member starts the shift prepared and on brand
• Induct, train and coach new and existing team members
• Regularly assess performance and provide constructive feedback

Delivering the Experience

• Champion a seamless arrival and departure experience, from service drop-offs and collections through to new vehicle handovers
• Ensure every high-end vehicle is handled with the care and respect its owner expects
• Go above and beyond for each customer, making a genuine difference to their visit

Running the Operation

• Produce daily, weekly and monthly reporting for the Operations Manager and Operations Director, including next-day planning
• Maintain key control, vehicle security and an orderly, well-presented driveway
• Refine Standard Operating Procedures as the site evolves
• Uphold uniform and grooming standards for all staff, subcontractors and visitors
• Conduct site safety inductions and ensure all work aligns with the agreed Safety Plan and company WHS policies
• Keep the site and staff amenities clean, stocked and hygienic
• Meet management expectations on profitability and job execution

Stakeholder Management

• Act as the key point of contact for dealership management, including the Dealer Principal, Service Manager and Sales Manager
• Represent First Class Valet with pride, consideration and professionalism at all times
• Flag any non-conformance to the Operations Manager promptly

About You

• A background in hotel concierge (Head Concierge, Front Office or Guest Services) or shopping centre concierge
• Proven leadership experience, including managing a team of 10 or more
• Calm, energised and decisive in a fast-paced environment, especially during peak service bay periods
• Confident stakeholder manager who builds strong client relationships
• Immaculately presented and polished, with exceptional customer etiquette
• Enthusiastic about working in a dealership environment with prestige vehicles
• Proficient in Microsoft Office and comfortable creating and reading reports
• Available across a seven-day week, Monday to Sunday, including public holidays
• Good driving record, with a current driving history report showing your demerit point status
• Clean National Police Check

Why Join Us

• A genuine leadership role where no shift is the same
• The chance to shape the customer experience at a prestige site
• Be part of a high-performing culture within a national business