Valet Site Manager - Sydney

First Class Valet Pty Limited; Sydney; In loco; AUD 65.000 - 95.000; Tempo pieno

Descrizione del lavoro

First Class Valet in Sydney's CBD is seeking a Site Leader to supervise valet operations and driveway activities. You will lead a large team, liaison with clients and management, and ensure service excellence across shifts and events.

The role requires rostering on a rotating schedule, including weekends, and a strong focus on safety, SOPs, and performance reporting to the Operations Manager.

Competenze

• Leading a large and dynamic team.
• Possess exceptional people skills, a can-do attitude.
• Prepared to work weekends on a rotating roster.
• Rostering team in a moving roster that includes special events.
• Training new and existing employees.
• Comfortable with liaising with the client and management.
• Produce daily/weekly/monthly reporting.
• Refining Standard Operating Procedures (SOP's) as needed.

Mansioni

• Lead a large and dynamic team on site.
• Train and develop new and existing staff.
• Produce routine reports (daily/weekly/monthly) for management.
• Liaise with clients and management to ensure service standards.
• Refine SOPs to improve efficiency and safety.
• Maintain a safe, tidy and professional work environment.

Conoscenze

Team leadership

People skills

Roster management

Training

Client liaison

Reporting

SOPs

Safety awareness

Strumenti

Microsoft Office

Descrizione del lavoro

Casual Temporary Mid-level Senior

Description

Are you looking for an exciting leadership role where no shift is the same? We’ve got you covered! We are recruiting for a Site Leader at a prestige Sydney CBD location, supervising the valet operations & driveway. You will be joining a successful valet & concierge company which operates in all major cities in Australia. First Class Valet works in various industry sectors such as hotels, shopping centres, airports, auto-dealerships, and gaming sector.

The position will include but not limited to the following:

• Leading a large and dynamic team
• Possess exceptional people skills, a can-do attitude
• Prepared to work weekends on a rotating roster
• Rostering team in a moving roster that includes special events
• Training new and existing employees
• Comfortable with liaising with the client and management
• Produce daily/weekly/monthly reporting
• Refining Standard Operating Procedures (SOP's) as needed
• Willing to go above and beyond for each customer, making a difference to their experience
• Be flexible in a fast-paced environment
• Ensure you are well presented, confident, & self-motivated
• To maintain a safe, tidy and orderly work environment at all times
• To observe and provide feedback on considerations on each site assigned
• To ensure that all projects on site are managed in an industry safe and sound manner observing all legal safety requirements as well as the company’s WHS policies
• To ensure that all dealings with stakeholders are undertaken with the highest degree of pride, consideration and workmanship to uphold the company’s brand and reputation within the marketplace
• To comply with Management expectations with regard to profitability and job execution on assigned projects
• Daily reports to project manager and operations director on progress and planning i.e. next days work
• Assist the Operations Manager regarding the overall site operations
• Participate in reviewing the program on a daily basis with the Operations Manager
• Ensure all aspects of the site and work to be completed is consistent with the agreed Safety Plan
• Carry out site safety inductions
• Ensure that appropriate uniform is worn at all times by all employees, subcontractors and visitors to each site
• Ensure the site is kept in a neat and tidy condition and employee amenities are clean, stocked and hygienic at all times
• Initiate, control and check at regular intervals
• Hold regular briefing meetings on site to prepare the team prior to their shifts
• Regularly assess performance of each team member to give constructive feedback to themselves and the Operations Manager
• Advise the Operations Manager on any non-conformance
• Ensure that materials are efficiently and securely stored on site to minimise double handling, theft and a clean site

What will set you apart from the rest?

You will be a strong leader that is passionate and self-motivated. You are able to manage your team and tasks simultaneously and adhere to deadlines. If you are an individual who is able to multitask, and enjoys working in a high performing culture, this could be for you!

You will need to have:

• Previous driveway management and/or concierge experience, ideally from the retail or hospitality industries
• Passion for delivering a premium service to every customer, every time
• Flexibility to work across a 7-day week (Monday-Sunday) including Public Holidays

To be considered for the Valet Supervisor position, you must possess the following:

• Previous experience managing a team of 10+ members
• Immaculately presented
• Proficient in Microsoft package
• Must be comfortable with creating and reading reports