Lead PM Front Office & Guest Service Supervisor

The Sebel; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Access to Accor employee benefits

Career development opportunities

Flexible roster

Job summary

The Sebel Melbourne Moonee Ponds is seeking a Guest Service Supervisor to join our Front Office team, focusing on afternoon and evening PM operations. You will lead from the front, ensuring a warm welcome, smooth check-in/out, and consistent guest service.

You'll work with Housekeeping and Maintenance to uphold standards, coach team members, and manage guest enquiries and issues with professionalism. RSA certification is preferred or obtainable.

Qualifications

• Previous experience in Front Office or Guest Services supervisory role.
• Enjoys working within a team environment.
• Excellent communication and interpersonal skills.
• Confident managing guest concerns and making operational decisions.
• Strong attention to detail and administrative skills.
• Can work independently; confidently manage PM operations.
• Flexible rostering, including weekends and public holidays.
• Experience with PMS; Opera experience advantageous.
• Holds Victorian RSA certificate, or willing to obtain one.

Responsibilities

• Work with existing team during afternoon and evening shifts including guest arrivals, departures and daily Front Office operations.
• Managing guest enquiries, requests and complaints with professionalism and confidence.
• Take ownership of guest satisfaction and resolve issues promptly.
• Support reservations, room allocations and daily operational requirements.
• Ensure accurate cash handling, banking and shift reconciliations.
• Complete end-of-day procedures and handovers.
• Work with Housekeeping, Maintenance and other departments to maintain operational standards.
• Coach and support team members to achieve service excellence.
• Act as senior operational contact during PM shifts.

Skills

Front Office supervisor

Team player

Communication skills

Guest relations

Attention to detail

Administrative skills

PM operations management

Roster flexibility

Tools

Opera PMS

Job description

The Sebel Melbourne Moonee Ponds is seeking a Guest Service Supervisor to join our Front Office team, focusing on afternoon and evening PM operations. You will lead from the front, ensuring a warm welcome, smooth check-in/out, and consistent guest service.

You'll work with Housekeeping and Maintenance to uphold standards, coach team members, and manage guest enquiries and issues with professionalism. RSA certification is preferred or obtainable.