Guest Service Supervisor — Lead Front Desk & Travel Perks

Citadines; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Extra 3 days off leave

Loyalty rewards program

Global travel perks

Wellbeing support (EAP)

Leadership training pathway

Job summary

Citadines on Bourke Melbourne is seeking a dedicated Guest Service Supervisor to lead our front office team and deliver exceptional guest experiences. You will supervise daily operations, coach staff, and ensure courteous, efficient service across all shifts.

Ideally you bring strong customer service, leadership, and knowledge of property management systems, with a proactive approach to problem solving in a fast-paced hospitality setting.

Qualifications

• Experience supervising a front office or guest services team.
• Strong customer service focus with a commitment to excellence.
• Knowledge of property management systems and hotel operations.
• Proven leadership and ability to coach a diverse team.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise daily front office operations to ensure exceptional guest service.
• Lead, coach and develop Guest Service team members through training and ongoing support.
• Manage guest inquiries, feedback, complaints, and requests with prompt resolution.
• Ensure compliance with policies, audit requirements, cashiering, and room inspections.
• Collaborate with department heads to support operational excellence and revenue targets.

Skills

Front Office Supervisory

Customer service excellence

Leadership

Communication skills

Team development

Problem solving

Tools

Property Management System

Hotel Operations

Job description

Citadines on Bourke Melbourne is seeking a dedicated Guest Service Supervisor to lead our front office team and deliver exceptional guest experiences. You will supervise daily operations, coach staff, and ensure courteous, efficient service across all shifts.

Ideally you bring strong customer service, leadership, and knowledge of property management systems, with a proactive approach to problem solving in a fast-paced hospitality setting.