Guest Experience Associate - Check-In & Concierge

At Regional Accommodation Group; Melbourne; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Discounted accommodation for you and a

Comprehensive training and development

Career advancement opportunities

Vibrant team culture

Employee wellbeing program

Job summary

The Sebel Melbourne Kew is seeking a friendly Guest Services Agent to join our team in Kew, Melbourne. This casual role with full-time hours offers frontline guest service, check-in/out, and concierge support to ensure memorable stays.

We value a positive, customer-focused attitude and flexibility to work mornings, afternoons, weekends, and public holidays. Training and development opportunities are provided within a collaborative team environment.

Qualifications

• Experience in customer service or hospitality.
• Strong communication and interpersonal skills.
• Proficient with hotel management software.

Responsibilities

• Greet and check in/out guests promptly and courteously.
• Respond to guest inquiries in person and over the phone.
• Assist with luggage and concierge services as needed.
• Process payments and maintain accurate records.
• Resolve guest issues professionally and promptly.
• Maintain a clean and welcoming reception area.
• Identify opportunities to enhance the guest experience.

Skills

Customer service

Communication

Problem solving

Hotel software

Shift flexibility

Positive attitude

Tools

Hotel software

Job description

The Sebel Melbourne Kew is seeking a friendly Guest Services Agent to join our team in Kew, Melbourne. This casual role with full-time hours offers frontline guest service, check-in/out, and concierge support to ensure memorable stays.

We value a positive, customer-focused attitude and flexibility to work mornings, afternoons, weekends, and public holidays. Training and development opportunities are provided within a collaborative team environment.