Guest Service Agent

At Regional Accommodation Group; Melbourne; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Discounted accommodation for you and a

Comprehensive training and development

Career advancement opportunities

Vibrant team culture

Employee wellbeing program

Job summary

The Sebel Melbourne Kew is seeking a friendly Guest Services Agent to join our team in Kew, Melbourne. This casual role with full-time hours offers frontline guest service, check-in/out, and concierge support to ensure memorable stays.

We value a positive, customer-focused attitude and flexibility to work mornings, afternoons, weekends, and public holidays. Training and development opportunities are provided within a collaborative team environment.

Qualifications

• Experience in customer service or hospitality.
• Strong communication and interpersonal skills.
• Proficient with hotel management software.

Responsibilities

• Greet and check in/out guests promptly and courteously.
• Respond to guest inquiries in person and over the phone.
• Assist with luggage and concierge services as needed.
• Process payments and maintain accurate records.
• Resolve guest issues professionally and promptly.
• Maintain a clean and welcoming reception area.
• Identify opportunities to enhance the guest experience.

Skills

Customer service

Communication

Problem solving

Hotel software

Shift flexibility

Positive attitude

Tools

Hotel software

Job description

We are seeking a friendly and professional Guest Services Agent to join our team at The Sebel Melbourne Kew. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is pleasant and memorable. This is a Casual position with full time hours based in the heart of Kew.

What you'll be doing

• Greeting and checking in/out guests in a timely and courteous manner
• Responding to guest inquiries and requests, both in person and over the phone
• Assisting with luggage and providing concierge services as needed
• Processing payments and maintaining accurate financial records
• Resolving guest issues and concerns in a professional manner
• Maintaining a clean and welcoming reception area
• Proactively identifying opportunities to enhance the guest experience

What we're looking for

• Previous experience in a customer service or hospitality role
• Strong communication and interpersonal skills
• Excellent problem-solving and conflict resolution abilities
• Proficient in using hotel management software and technology
• Flexibility to work a range of shifts, including weekends and public holidays
• A positive, friendly, and customer-focused attitude
• Must be available for a variety of Shifts including Mornings, Afternoons and Graveyard

What we offer

At The Sebel Melbourne Kew, we value our employees and strive to provide a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Discounted accommodation rates for you and your family
• Comprehensive training and ongoing development opportunities
• Opportunities for career advancement within the company
• A vibrant and collaborative team culture
• Access to our employee wellbeing program, including fitness and social activities

About us

Regional Accommodation Group is a leading hospitality group with a portfolio of hotels and resorts across Australia. We are committed to providing exceptional guest experiences and creating a positive and inclusive work environment for our employees. Join us as we continue to grow and shape the future of the hospitality industry.