Lead, National Service Guidance - Disability

Randstad Pty

Australia

On-site

AUD 110,000 - 140,000

Full time

33 hours ago

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Job summary

Randstad Pty, partnering with a Federal Government disability program, seeks an EL1 Assistant Director - Service Guidance to lead national service guidance, develop tools, letters, guidelines and knowledge articles, and ensure a nationally consistent experience for participants.

You will lead a small team, manage stakeholders, and provide strategic and technical advice on the participant pathway and system requirements (such as SAP CRM and PACE), while driving continuous improvement and

Qualifications

Proven experience leading and coaching teams to deliver complex outcomes.
Strong knowledge of disability sector and stakeholder engagement.
Experience with government policy, decision-making, and regulations.
Experience creating plain English resources and accessible design.

Responsibilities

Provide leadership and coaching to a team delivering agency guidelines, letters, and knowledge articles.
Establish and maintain relationships with internal and external stakeholders.
Coordinate high-impact resource development projects across business areas.
Offer strategic and technical advice on the participant pathway and system requirements (SAP CRM, PACE).
Drive continuous improvement in access and planning processes and manage risks.
Prioritise workloads and deliver timely, high-quality reporting to senior leadership.