Senior Service Guidance Lead – Accessibility & Policy

Randstad Pty; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Randstad Pty is seeking an EL1 Service Guidance Officer to lead a small team, ensure delivery of high-quality guidance, and foster strong relationships with internal and external stakeholders in the federal government sector.

The role requires building co-designed resources in Plain English, adhering to government style guidelines, and managing sensitive projects with resilience and empathy. Australian citizenship is required for this position.

Qualifications

• Experience leading small teams (APS5/APS6) and contractors.
• Proven ability to coach, set standards, and drive priorities.
• Clear, plain-English written and verbal communication.
• Ability to develop resources following government style guides.
• Strong interpersonal skills for customer relationships and collaboration.
• High attention to detail with risk-aware decision making.

Responsibilities

• Lead and coach a small team including APS5/APS6 staff and contractors.
• Develop clear Plain English resources in line with government style guides.
• Build productive relationships with internal and external stakeholders.
• Coordinate complex projects across multiple business areas and manage risks.
• Navigate challenging conversations with empathy and resilience.
• Promote inclusive practices and disability awareness within the team.

Skills

Team leadership

Performance management

Stakeholder communication

Policy guidance

Disability awareness

Risk management

Job description

Randstad Pty is seeking an EL1 Service Guidance Officer to lead a small team, ensure delivery of high-quality guidance, and foster strong relationships with internal and external stakeholders in the federal government sector.

The role requires building co-designed resources in Plain English, adhering to government style guidelines, and managing sensitive projects with resilience and empathy. Australian citizenship is required for this position.