assistant director – service delivery

HR Partners; Geelong; Sur place; AUD 120 000 - 150 000; Plein temps

Résumé du poste

Randstad is seeking an experienced Assistant Director of Service Design to lead key initiatives within the federal disability sector. The role focuses on delivering participant-centred outcomes through expert operational coordination and leadership of APS6 personnel and contractors.

The position involves guiding on complex participant risks and safeguarding concerns, navigating systems such as SAP CRM and PACE, and developing organisational frameworks, guidelines, and knowledge materials to

Qualifications

• Experience directing operational coordination and workflow management.
• Ability to lead APS6 personnel and contractors.
• Strong relationship-building with key stakeholders.

Responsabilités

• Direct operational coordination and workflow management for service delivery.
• Provide expert guidance on participant risks and safeguarding concerns.
• Develop knowledge materials and drive business process improvements.

Connaissances

SAP CRM

PACE

Stakeholder management

Leadership

Outils

SAP CRM

PACE

Description du poste

Randstad is recruiting an Assistant Director of Service Design to lead key initiatives within the federal disability sector. This role calls for a detail-driven, relationship-focused leader ready to navigate complex challenges and deliver human-centered outcomes.

About your new role

The EL1 Service Delivery role directs operational coordination and workflow management including intake, prioritisation, and resource allocation to deliver high-quality, participant-centred outcomes while leading APS6 personnel and contractors. Operating under broad direction, the position delivers expert guidance on complex participant risks and safeguarding concerns, navigating technical systems like SAP CRM and PACE while resolving multifaceted issues across sensitive initiatives.

Furthermore, it strengthens organisational capability by developing operational frameworks, Agency Guidelines, and knowledge materials, driving business process improvements, managing key stakeholder partnerships, and providing strategic reporting to senior leadership, the NDIA Executive, the Board, and the Minister.