EL1 Service Guidance

Randstad Pty; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Randstad Pty is seeking an EL1 Service Guidance Officer to lead a small team, ensure delivery of high-quality guidance, and foster strong relationships with internal and external stakeholders in the federal government sector.

The role requires building co-designed resources in Plain English, adhering to government style guidelines, and managing sensitive projects with resilience and empathy. Australian citizenship is required for this position.

Qualifications

• Experience leading small teams (APS5/APS6) and contractors.
• Proven ability to coach, set standards, and drive priorities.
• Clear, plain-English written and verbal communication.
• Ability to develop resources following government style guides.
• Strong interpersonal skills for customer relationships and collaboration.
• High attention to detail with risk-aware decision making.

Responsibilities

• Lead and coach a small team including APS5/APS6 staff and contractors.
• Develop clear Plain English resources in line with government style guides.
• Build productive relationships with internal and external stakeholders.
• Coordinate complex projects across multiple business areas and manage risks.
• Navigate challenging conversations with empathy and resilience.
• Promote inclusive practices and disability awareness within the team.

Skills

Team leadership

Performance management

Stakeholder communication

Policy guidance

Disability awareness

Risk management

Job description

About your new role

Randstad is searching for a skilled and accomplished EL1 Service Guidance Officers who possesses a keen eye for detail and excels in their field. This role requires the ability to build and sustain strong relationships. Our collaborative department is in need of an enthusiastic individual who embraces challenges and is committed to making a positive impact within communities for the federal government sector.

What you will need to exceed

• Strong ability to lead, coach, and manage the performance and workloads of a small team (including APS5, APS6 staff, and contractors). This includes setting high work standards, establishing strategic priorities, and fostering an inclusive culture that encourages diverse ideas.
• Excellent written and verbal communication skills, specifically the ability to develop clear, Plain English resources (such as guidelines, letters, and knowledge articles) within the government style guide. An enthusiasm for accessible design and innovative approaches to accessibility is highly regarded.
• Strong interpersonal skills to build productive customer relationships, collaborate with external communities to co-design resources, negotiate across forums, and resolve escalated complaints
• Ability to coordinate complex, detailed, and sensitive projects across various business areas. Candidates need strong analytical skills to evaluate quantitative and qualitative data, make timely decisions, and manage risks across wide-ranging activities.
• High attention to detail and the ability to proactively manage competing priorities in a fast-paced environment. Candidates must also possess emotional resilience and empathy to navigate conflict, challenging conversations, and confronting information.
• A positive, contemporary attitude toward people with disability, paired with a high level of understanding and practical knowledge of disability and its impact on individuals.

Must have

• Must be an Australian Citizen

Next steps

If you are a project expert with a commitment to inclusivity, collaboration, and transformative change, we invite you to apply and be part of this inspiring journey.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

qualification

• NA

working at

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