EL1 Assistant Director, Service Guidance

Randstad Pty; Australia; On-site; AUD 110,000 - 140,000; Full time

Job summary

Randstad Pty, partnering with a Federal Government disability program, seeks an EL1 Assistant Director - Service Guidance to lead national service guidance, develop tools, letters, guidelines and knowledge articles, and ensure a nationally consistent experience for participants.

You will lead a small team, manage stakeholders, and provide strategic and technical advice on the participant pathway and system requirements (such as SAP CRM and PACE), while driving continuous improvement and

Qualifications

• Proven experience leading and coaching teams to deliver complex outcomes.
• Strong knowledge of disability sector and stakeholder engagement.
• Experience with government policy, decision-making, and regulations.
• Experience creating plain English resources and accessible design.

Responsibilities

• Provide leadership and coaching to a team delivering agency guidelines, letters, and knowledge articles.
• Establish and maintain relationships with internal and external stakeholders.
• Coordinate high-impact resource development projects across business areas.
• Offer strategic and technical advice on the participant pathway and system requirements (SAP CRM, PACE).
• Drive continuous improvement in access and planning processes and manage risks.
• Prioritise workloads and deliver timely, high-quality reporting to senior leadership.

Skills

Leadership coaching

Stakeholder engagement

Policy & governance

Plain English resources

Tools

SAP CRM

PACE

Job description

EL1 Assistant Director - Service Guidance

• Lead national service guidance
• Senior role, disability sector
• Fed Gov, 12 month contract

Are you a strategic, people-focused leader who wants to make an impact on a national scale by developing clear, accessible guidance that supports staff and the wider disability community?

I am currently partnering with a prominent Federal Government client in the disability sector with this exciting and specialised role within the Service Guidance team.

About the Opportunity

In this pivotal role, you will operate under broad direction to undertake complex, high-impact work that delivers quality outcomes across Service Guidance and Practice functions. You will lead a small team to develop tools, letters, guidelines, and knowledge articles that help staff navigate business systems and ensure a nationally consistent experience for participants. Collaborating closely with internal business areas, participants, and the wider disability community, you will co-design accessible external resources while managing competing priorities, risks, and executive reporting.

Key Responsibilities:

• Providing leadership, strategic direction, planning, resource management, and performance coaching to a small team delivering agency guidelines, letters, and knowledge articles
• Initiating, establishing, and maintaining relationships with internal and external stakeholders, representing and negotiating on behalf of the agency across various forums
• Applying project management skills to coordinate business areas and undertake detailed or sensitive resource development projects
• Providing strategic and technical advice regarding key stages of the participant pathway, specific participant cohorts, and business system requirements (such as SAP CRM and PACE)
• Driving continuous improvement in access and planning processes, resolving complex issues, and managing risks across wide-ranging activities
• Prioritising competing workloads and delivering timely, considered advice and management reporting to senior leadership, multi-disciplinary teams, the executive, and other government departments

Ideally you will possess:

• Proven experience leading and coaching teams to deliver complex outcomes in a fast-paced, hybrid environment with competing priorities and the ability to foster an inclusive team culture
• A positive, contemporary attitude toward people with disability, paired with a strong understanding of disability and its impact on individuals
• Strong knowledge of legislative frameworks, government decision-making, and agency regulations
• Experience developing Plain English resources within government style guides, alongside enthusiasm for accessible design and digital accessibility (highly regarded)

qualification

• service guidance and practice
• disability sector
• co-design resources
• guidance material
• knowledge articles
• stakeholder engagement
• participant pathways
• system requirements

PLEASE NOTE: You Must be an Australian Citizen to be eligible for this position

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

experience5 years