Senior Service Design Lead - Federal Disability

HR Partners; Geelong; On-site; AUD 120,000 - 150,000; Full time

Job summary

Randstad is seeking an experienced Assistant Director of Service Design to lead key initiatives within the federal disability sector. The role focuses on delivering participant-centred outcomes through expert operational coordination and leadership of APS6 personnel and contractors.

The position involves guiding on complex participant risks and safeguarding concerns, navigating systems such as SAP CRM and PACE, and developing organisational frameworks, guidelines, and knowledge materials to

Qualifications

• Experience directing operational coordination and workflow management.
• Ability to lead APS6 personnel and contractors.
• Strong relationship-building with key stakeholders.

Responsibilities

• Direct operational coordination and workflow management for service delivery.
• Provide expert guidance on participant risks and safeguarding concerns.
• Develop knowledge materials and drive business process improvements.

Skills

SAP CRM

PACE

Stakeholder management

Leadership

Tools

SAP CRM

PACE

Job description

Randstad is seeking an experienced Assistant Director of Service Design to lead key initiatives within the federal disability sector. The role focuses on delivering participant-centred outcomes through expert operational coordination and leadership of APS6 personnel and contractors.

The position involves guiding on complex participant risks and safeguarding concerns, navigating systems such as SAP CRM and PACE, and developing organisational frameworks, guidelines, and knowledge materials to