Lead Hospitality Duty Manager: Elevate Service & Growth

Durban Arnold; Sydney; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Free gym membership

Free onsite parking

Career development opportunities

Job summary

Norths Cammeray is seeking a Duty Manager to ensure efficient day-to-day operations and outstanding service for members and guests. You will lead staff, implement systems, and empower the team while maintaining excellent communication with leaders and stakeholders.

You must deliver energy and vision, with passion for food and ambience, and be able to work a 7-day rotating roster including weekends and public holidays. RSA/RCG certifications are required.

Qualifications

• Demonstrated customer service focus and ability to deliver consistent service quality.
• Strong interpersonal and communication skills with a people leadership mindset.
• Experience managing a hospitality operation and leading a team in a boutique venue is desirable.

Responsibilities

• Oversee daily club operations including presentation, security, monetary control, food and beverage, and guest service.
• Develop and maintain high customer service standards across all touchpoints.
• Ensure compliance with club policies, code of conduct, responsible service of alcohol and gaming regulations.
• Lead and train staff to deliver outstanding service consistently in line with club values.
• Maintain effective communication with stakeholders: operations manager, floor staff, chefs, and management team.
• Drive and support WHS compliance activities.
• Lead training and development across all staff.

Skills

Interpersonal skills

Communication

Customer focus

Organisation

Delegation

Education

Diploma/Degree

Job description

Norths Cammeray is seeking a Duty Manager to ensure efficient day-to-day operations and outstanding service for members and guests. You will lead staff, implement systems, and empower the team while maintaining excellent communication with leaders and stakeholders.

You must deliver energy and vision, with passion for food and ambience, and be able to work a 7-day rotating roster including weekends and public holidays. RSA/RCG certifications are required.