Casual Duty Manager: Lead Guest Experience & Operations

Royal Hotel; Randwick; On-site; AUD 39,000 - 52,000; Part time

Job summary

Royal Hotel in Randwick, NSW is seeking a Duty Manager on a casual basis to lead shift operations and ensure exceptional guest experiences. You will supervise staff, manage guest inquiries, and uphold health and safety standards across the venue.

Ideal applicants bring hospitality management experience, strong leadership, excellent communication, and knowledge of regulations. RSA or hospitality certifications are preferred; flexibility for evenings and weekends is required.

Qualifications

• Experience in hospitality management role.
• Leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Knowledge of health, safety and hospitality regulations.
• Ability to stay calm under pressure and handle issues professionally.
• Experience with POS systems and venue management software is advantageous.
• RSA or hospitality management certification preferred.
• Flexibility for evenings, weekends and public holidays.

Responsibilities

• Oversee front-of-house and back-of-house operations on shift.
• Supervise staff and provide direction to maintain standards.
• Handle guest enquiries and resolve complaints promptly.
• Ensure health, safety and hygiene regulations are followed.
• Monitor cash handling procedures and reconciliation.
• Perform opening and closing procedures including security checks.
• Coordinate with management on incidents and feedback.
• Maintain service quality and venue appearance.
• Respond to emergencies with calm and decisive action.

Skills

Leadership

Guest service

Communication

Hospitality knowledge

Problem solving

Attention to detail

Education

RSA certification

Hospitality management certificate

Tools

Point-of-sale systems

Venue management software

Job description

Royal Hotel in Randwick, NSW is seeking a Duty Manager on a casual basis to lead shift operations and ensure exceptional guest experiences. You will supervise staff, manage guest inquiries, and uphold health and safety standards across the venue.

Ideal applicants bring hospitality management experience, strong leadership, excellent communication, and knowledge of regulations. RSA or hospitality certifications are preferred; flexibility for evenings and weekends is required.