Duty Manager | Norths Cammeray

Durban Arnold; Sydney; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Free gym membership

Free onsite parking

Career development opportunities

Job summary

Norths Cammeray is seeking a Duty Manager to ensure efficient day-to-day operations and outstanding service for members and guests. You will lead staff, implement systems, and empower the team while maintaining excellent communication with leaders and stakeholders.

You must deliver energy and vision, with passion for food and ambience, and be able to work a 7-day rotating roster including weekends and public holidays. RSA/RCG certifications are required.

Qualifications

• Demonstrated customer service focus and ability to deliver consistent service quality.
• Strong interpersonal and communication skills with a people leadership mindset.
• Experience managing a hospitality operation and leading a team in a boutique venue is desirable.

Responsibilities

• Oversee daily club operations including presentation, security, monetary control, food and beverage, and guest service.
• Develop and maintain high customer service standards across all touchpoints.
• Ensure compliance with club policies, code of conduct, responsible service of alcohol and gaming regulations.
• Lead and train staff to deliver outstanding service consistently in line with club values.
• Maintain effective communication with stakeholders: operations manager, floor staff, chefs, and management team.
• Drive and support WHS compliance activities.
• Lead training and development across all staff.

Skills

Interpersonal skills

Communication

Customer focus

Organisation

Delegation

Education

Diploma/Degree

Job description

We are currently seeking a Duty Manager who is focused on ensuring the day-to-day operations of our venue are run efficiently and effectively whilst ensuring the best service for our members and guests. You will be a passionate people leader and develop our staff, whilst maintaining excellent communication with our people and leaders. The position allows the freedom for creative input whilst implementing systems and processes and empowering the team.

The Duty Manager plays a vital role in ensuring our best service shines through for our members and guests. You must hold our passion for food, service and ambience. Fun is key too! We are looking for an astute leader with high energy, a high level of expertise and vision.

Joining Norths Cammeray means you are part of Norths Collective which includes The Greens North Sydney, The Alcott Lane Cove, The Verandah Beecroft and Seagulls Tweed Heads.

Your Key Priorities will be to:

• Daily operations of the club including presentation, security, monetary control, food and beverage and customer service
• Developing, maintaining and exceeding customer service standards
• Complying with all club legislation, policies and procedures, code of conduct and practice responsible service of alcohol and conduct of gaming.
• To lead an effective team in delivering outstanding service on a consistent basis in line with our values
• Maintaining effective communication with all key stakeholders including operations manager, floor staff, chefs and management team
• Actively driving and supporting a range of Work, Health and Safety Compliance activities
• Lead training and development between all staff

The Candidate:

• Possess passion for delivering excellent customer experiences
• Previous experience in successfully managing a hospitality operation, desirably within boutique venues
• Outstanding behavioural and interpersonal skills
• Effectively delegate to all staff
• Highly organised with strong communication and personal skills
• Experience in working under pressure in a fast environment
• Current RSA and RCG certifications
• Flexibility and available to work a 7 day, rotating roster including weekends and public holidays
• Relevant Diploma / Degree qualification is desirable

• Dynamic, energised, management team that is embracing change and focused on success
• Free gym membership onsite
• Free onsite parking
• Access to meaningful training and career development opportunities
• Work for a Club that continues to reinvent its relevancy to its local community

Our mission is to connect our community and this starts with our people.