Lead, Coordinated Domestic Violence Response

Ruah Community Services; Western Australia; On-site; AUD 95,000 - 117,000; Full time

Benefits offered by this job

5 weeks annual leave

Leave loading 17.5%

Parental leave 16 weeks

Employee Assistance Program

Journey Cover (insurance)

Job summary

Ruah Community Services in Western Australia seeks a Team Lead for Coordinated Response Service. You will provide leadership, oversee daily operations, and coordinate culturally safe, trauma-informed responses with partner agencies.

You will guide risk assessment, safety planning, and information sharing, ensuring high-quality service delivery. This permanent full-time role runs 38 hours weekly, weekdays 8:00am–6:00pm.

Qualifications

• Demonstrated leadership experience including supervision, coaching and workload management.
• Experience in family and domestic violence, crisis response, or child protection settings.
• Strong knowledge of risk assessment, safety planning and referral pathways.
• Experience managing complex, high-risk situations and supporting sound decision-making.
• Ability to build partnerships and work in a multi-agency environment.
• Excellent communication, interpersonal and stakeholder engagement skills.
• Understanding of service quality, risk, compliance, documentation and reporting.

Responsibilities

• Lead, coach and support a high-performing team delivering triage responses for family and domestic violence.
• Provide day-to-day operational oversight, workload coordination and practice guidance.
• Triage referrals from WA Police promptly and manage per service protocols.
• Oversee risk assessment, safety planning and coordinated responses for victim-survivors and families.
• Build strong relationships with WA Police and Department of Communities and other services.
• Promote culturally safe, trauma-informed and person-centred practice.
• Manage complex situations, escalation and information sharing per policies.
• Monitor service quality, outcomes, documentation and reporting.
• Support staff wellbeing, supervision and professional development.
• Identify opportunities for continuous improvement and service innovation.

Skills

Leadership

Team supervision

Crisis response

Multi-agency collaboration

Communication

Risk assessment

Documentation

People-centred practice

Stakeholder engagement

Education

Social Work / Community Services

Job description

Ruah Community Services in Western Australia seeks a Team Lead for Coordinated Response Service. You will provide leadership, oversee daily operations, and coordinate culturally safe, trauma-informed responses with partner agencies.

You will guide risk assessment, safety planning, and information sharing, ensuring high-quality service delivery. This permanent full-time role runs 38 hours weekly, weekdays 8:00am–6:00pm.