Team Lead - Coordinated Response Service

Ruah; Perth; On-site; AUD 95,000 - 117,000; Full time

Benefits offered by this job

Salary packaging

Parental leave

Leave loading

EAP

Journey Cover

Job summary

Ruah seeks a Team Lead for Coordinated Response Service in Western Australia. You will provide leadership, operational oversight and clinical guidance to a high-performing team delivering trauma-informed responses to high-risk family and domestic violence incidents, in partnership with WA Police and the Department of Communities.

The role is permanent full-time, 38 hours weekly, Monday to Friday, 8:00am–6:00pm.

Qualifications

• Proven leadership across supervision, coaching and workload coordination
• Experience in family and domestic violence or related community services
• Knowledge of risk assessment, safety planning and referrals
• Experience handling high-risk and complex situations
• Ability to build partnerships in a multi-agency environment
• Strong communication and stakeholder engagement skills
• Commitment to culturally safe, trauma-informed and person-centred practice
• Commitment to Ruah's values and vision

Responsibilities

• Lead and coach a high-performing team delivering triage responses
• Provide day-to-day operational oversight and guidance
• Triage referrals from WA Police per service protocols
• Oversee risk assessment and safety planning
• Maintain relationships with WA Police and partner agencies
• Promote trauma-informed and person-centred practice
• Manage complex incidents and information sharing
• Monitor service quality, reporting and compliance
• Support staff wellbeing and professional development
• Identify opportunities for service improvement

Skills

Leadership

Risk assessment

Stakeholder engagement

Communication

Collaboration

Compliance & reporting

Trauma-informed practice

Education

Community Services / Social Work / Psychology

Job description

About Ruah

Ruah is a leading values-driven employer in Western Australia’s community services sector. Our staff go boldly, not just supporting people in need, but working to end homelessness, end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WA’s biggest Peer support workforces. Our staff reflect our commitment to diversity and inclusion, where difference is valued, celebrated and embraced.

By choosing to work with us, you are helping transform the lives of vulnerable and disadvantaged people in our community.

About the Role

This Coordinated Response Service is delivered in partnership with WA Police and the Department of Communities (Child Protection). It provides timely, coordinated support following high-risk family and domestic violence incidents attended by WA Police in the Cannington and Armadale areas.

As Team Lead, you will provide leadership and operational oversight of the service. You will support the team to deliver culturally safe, trauma-informed and person-centred responses; coordinate effectively with partner agencies; and maintain high standards of risk management, practice, documentation and service quality.

This is a permanent full-time position working 38 hours per week, Monday to Friday, between 8:00am and 6:00pm.

Key Responsibilities

• Lead, coach and support a high-performing team delivering specialist family and domestic violence triage responses
• Provide day-to-day operational oversight, workload coordination and practice guidance across the service
• Ensure referrals arising from high-risk incidents attended by WA Police are triaged promptly and managed in line with service protocols
• Oversee risk assessment, safety planning and coordinated responses for victim-survivors and their families
• Build and maintain effective working relationships with WA Police, the Department of Communities (Child Protection) and relevant community services
• Promote culturally safe, trauma-informed and person-centred practice across the team
• Manage complex situations, incidents, escalation and information sharing in accordance with legislation, policy and partnership protocols
• Monitor service quality, client outcomes, documentation, reporting and compliance requirements
• Support staff wellbeing, supervision, learning and professional development
• Identify opportunities for continuous improvement and contribute to service innovation and best practice

What we’re looking for

The successful applicant will be required to meet the following criteria:

• Demonstrated leadership experience, including supervision, coaching, staff development and workload coordination
• Experience working in family and domestic violence, crisis response, child protection or a related community services setting
• Strong knowledge of family and domestic violence risk assessment, safety planning and referral pathways
• Experience managing complex, sensitive and high‑risk situations and supporting sound decision‑making
• Demonstrated ability to build productive partnerships and work collaboratively in a multi‑agency environment
• Highly developed communication, interpersonal, consultation and stakeholder engagement skills
• Strong understanding of service quality, risk, compliance, documentation and reporting requirements
• Commitment to culturally safe, trauma‑informed and person‑centred practice
• Commitment to Ruah’s values and vision for social change

The following are considered desirable:

• Qualification in Community Services, Social Work, Psychology or a related discipline
• Experience leading a family and domestic violence, crisis response or specialist triage service
• Experience working with WA Police, child protection services or other statutory agencies
• Knowledge of services and referral pathways in the Cannington and Armadale areas

What do we offer?

• A starting salary of $105,916 plus superannuation, aligned with Level 5 of the Ruah Enterprise Agreement and the SCHADS Award
• 5 weeks annual leave + 17.5% annual leave loading (for award‑based staff)
• 16 weeks paid parental leave, with flexibility to take at 32 weeks half‑pay (uniquely, new staff can access 4 weeks paid parental leave after just 6 months’ service)
• Free, independent and confidential access for you and your family to our Employee Assistance Program
• Free Ruah-paid Journey Cover (insurance for when you're getting to and from work)
• Incredibly valuable Salary Packaging (to extend your take home pay) with:
• up to $15,900 core packaging
• an additional $2,650 in meal entertainment packaging
• benefits for salary packaging travel, accommodation, parking fees, education expenses and more!
• Opportunities to be active in the Ruah Community through working groups, Pride events and cultural events that promote and support reconciliation

Required compliance documents:

• Current drivers' licence
• National Police Clearance Certificate
• Working with Children Check
• First Aid Certificate

Closing date for applications: 20 November 2026.

The job advertisement may be closed earlier than the date mentioned above.

For further information, please contact Helen Skoog - Family and Domestic Violence, via email [e-mail].

We are building a workplace where difference is embraced and encouraged - and to do this, we need people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right.

Everyone is welcome. Everyone belongs.

We are committed to protecting children and young people from harm. All applicants will undergo an extensive screening process prior to appointment.