Lead Concierge & Guest Experience Leader

Accor; Western Australia; On-site; AUD 55,000 - 85,000; Full time

Job summary

Accor is seeking a Head Concierge to lead our Concierge team and elevate guest experiences. You will foster genuine connections, supervise frontline colleagues, and craft memorable service interactions. Your role combines leadership with hands-on guest support and operations coordination to ensure seamless stays for guests.

We value a positive, can-do attitude, flexibility in scheduling, and a focus on proactive problem solving to enhance every guest journey.

Qualifications

• Experience as a Concierge, ready to flex your leadership skills and take the next step in your career.
• Ability to juggle multiple tasks under pressure and address guest concerns quickly.
• Willingness to embrace a flexible rotating roster, including evenings and weekends.
• Must hold a valid National Police Check.

Responsibilities

• Foster genuine connections with guests, making them feel valued and comfortable during their stay.
• Lead the Concierge team collaboratively to craft unforgettable experiences.
• Assist guests with transport, luggage, storage and valet services.
• Guide new team onboarding with skills and knowledge for success.
• Approach guest challenges with proactive, solution-driven mindset.
• Maintain a positive, can-do atmosphere across the team.

Skills

Leadership

Guest relations

Team supervision

Problem solving

Multitasking

Job description

Accor is seeking a Head Concierge to lead our Concierge team and elevate guest experiences. You will foster genuine connections, supervise frontline colleagues, and craft memorable service interactions. Your role combines leadership with hands-on guest support and operations coordination to ensure seamless stays for guests.

We value a positive, can-do attitude, flexibility in scheduling, and a focus on proactive problem solving to enhance every guest journey.