Lobby Concierge & Guest Experience Lead

Accor Apartments & Realty; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Accor Apartments & Realty is seeking a Concierge Executive to warmly greet and assist tenants and visitors within a lobby-based setting. You will act as the knowledge hub for the asset and local precinct, delivering premium service and fostering a sense of community and convenience.

In this role, you will contribute to tenant activation initiatives, represent the Accor brand, and participate in CX training to continually improve the customer experience. A National Police Check will be required.

Qualifications

• A strong customer/hospitality/hotel background with demonstrated experience in delivering exemplary customer service.
• Written and verbal communication skills
• Previous experience in a customer experience role
• Strong passion for people, curating experiences for others and in leading premium service delivery
• All successful candidates will be required to hold a valid National Police Check

Responsibilities

• Focused on proactively greeting, welcoming and serving tenants and visitors to the asset
• You will be a key source of knowledge for tenants and visitors about the asset and local precinct
• Focus on providing services that add convenience, exclusivity, community and utility
• The role will be based in the lobby area of the office building to which you are assigned This involves both time at the Concierge desk and time roving throughout the Lobby (and building precinct) to proactively engage with tenants and visitors
• You are the face of Accor to the building tenants and visitors and are key to representing our brand alongside that of our Client
• Identify opportunities and ways to innovate the customer experience by reviewing feedback, interacting with tenants and identifying new trends
• Adherence of best practice tools, participation in CX training with team, Heartist Engagement and quality assurance programs supporting your team with training where required
• Embrace the Accor values and lead by example in demonstrating the spirit of the values in all actions and interactions

Skills

Customer service

Hospitality

Communication

People-focused

National Police Check

Job description

Accor Apartments & Realty is seeking a Concierge Executive to warmly greet and assist tenants and visitors within a lobby-based setting. You will act as the knowledge hub for the asset and local precinct, delivering premium service and fostering a sense of community and convenience.

In this role, you will contribute to tenant activation initiatives, represent the Accor brand, and participate in CX training to continually improve the customer experience. A National Police Check will be required.