Lead Concierge | Create Unforgettable Guest Experiences

Accor Apartments & Realty; Western Australia; On-site; AUD 60,000 - 80,000; Full time

Job summary

Accor Apartments & Realty is seeking a Head Concierge to elevate guest experiences and guide the Concierge team with a stylish, supportive leadership approach. You will inspire service excellence and ensure every guest feels valued during their stay.

In this role you’ll mentor staff, coordinate onboarding, handle guest requests, and manage arrangements for transport, luggage, parking and valet services—delivering unforgettable service experiences daily.

Qualifications

• Willingness to work a flexible rotating roster including evenings, weekends and public holidays
• Must hold a valid National Police Check

Responsibilities

• Foster genuine connections with guests, making them feel valued and comfortable during their stay
• Facilitate onboarding for new team members, ensuring they are equipped with the necessary skills and knowledge to excel in their roles
• Maintain an atmosphere of positivity, exuding an unwavering "can-do" attitude
• Lead the Concierge team collaboratively, jointly crafting unforgettable service experiences
• Approach guest challenges with proactive solutions and aiming to ignite smiles
• Assist guests with transport and travel arrangements, luggage delivery, storage, parking and valet services

Skills

Leadership experience

Job description

Accor Apartments & Realty is seeking a Head Concierge to elevate guest experiences and guide the Concierge team with a stylish, supportive leadership approach. You will inspire service excellence and ensure every guest feels valued during their stay.

In this role you’ll mentor staff, coordinate onboarding, handle guest requests, and manage arrangements for transport, luggage, parking and valet services—delivering unforgettable service experiences daily.