Head Concierge

Accor; Western Australia; Presencial; AUD 55.000 - 85.000; Jornada completa

Descripción de la vacante

Accor is seeking a Head Concierge to lead our Concierge team and elevate guest experiences. You will foster genuine connections, supervise frontline colleagues, and craft memorable service interactions. Your role combines leadership with hands-on guest support and operations coordination to ensure seamless stays for guests.

We value a positive, can-do attitude, flexibility in scheduling, and a focus on proactive problem solving to enhance every guest journey.

Formación

• Experience as a Concierge, ready to flex your leadership skills and take the next step in your career.
• Ability to juggle multiple tasks under pressure and address guest concerns quickly.
• Willingness to embrace a flexible rotating roster, including evenings and weekends.
• Must hold a valid National Police Check.

Responsabilidades

• Foster genuine connections with guests, making them feel valued and comfortable during their stay.
• Lead the Concierge team collaboratively to craft unforgettable experiences.
• Assist guests with transport, luggage, storage and valet services.
• Guide new team onboarding with skills and knowledge for success.
• Approach guest challenges with proactive, solution-driven mindset.
• Maintain a positive, can-do atmosphere across the team.

Conocimientos

Leadership

Guest relations

Team supervision

Problem solving

Multitasking

Descripción del empleo

Purpose

As Head Concierge, you will embody the essence of hospitality, entrusted with the task of taking our guests' experiences to new heights. Your passionate direction will ignite the Concierge team's drive to consistently provide exceptional customer service. With a leadership style, that is not only supportive but also fun and stylish, injecting a sense of enjoyment into every day.

Primary Responsibilities

• Foster genuine connections with guests, making them feel valued and comfortable during their stay
• Facilitate the on boarding process for new team members, ensuring they are equipped with the necessary skills and knowledge to excel in their roles
• Maintain an atmosphere of positivity, exuding an unwavering "can-do" attitude
• Lead the Concierge team collaboratively, jointly crafting unforgettable service experiences
• Approach guest challenges like an intrepid explorer, relentlessly seeking solutions that ignite smiles
• Assist guests with transport and travel arrangements, luggage delivery, storage, parking and valet services

Skills and Experience

• Experience as a Concierge, ready to flex your leadership skills and take the next step in your career
• The knack for juggling multiple tasks, thriving under pressure, and quick thinking to address issues or guest concerns is a must
• Willingness to embrace a flexible rotating roster, including evening, weekend and public holiday shifts as required
• All successful candidates will be required to hold a valid National Police Check