Head Concierge & Guest Experience Leader

Accor Apartments & Realty; Sydney; On-site; AUD 90,000 - 110,000; Full time

Job summary

Accor Apartments & Realty in Sydney is seeking a Head Concierge to elevate guest experiences. You will lead the Concierge team with a supportive yet stylish leadership style, inspiring consistent, exceptional service across all touchpoints.

You will foster genuine guest connections, oversee onboarding, handle transport arrangements, luggage, parking and valet services, and adapt to a rotating roster including evenings and weekends.

Qualifications

• Experience as a Concierge, ready to advance into a leadership role.
• Proven multitasking ability and composure under pressure.
• Flexible rotating roster, including evenings, weekends and public holidays.

Responsibilities

• Foster genuine connections with guests, making them feel valued and comfortable during their stay.
• Onboard new team members with the necessary skills and knowledge to excel in their roles.
• Lead the Concierge team to craft unforgettable service experiences.
• Assist guests with transport, luggage delivery, storage, parking and valet services.
• Maintain a positive, can-do attitude.
• Collaborate with the team to resolve guest challenges and create smiles.

Job description

Accor Apartments & Realty in Sydney is seeking a Head Concierge to elevate guest experiences. You will lead the Concierge team with a supportive yet stylish leadership style, inspiring consistent, exceptional service across all touchpoints.

You will foster genuine guest connections, oversee onboarding, handle transport arrangements, luggage, parking and valet services, and adapt to a rotating roster including evenings and weekends.