Concierge Executive

Accor Apartments & Realty; New South Wales; Vor Ort; AUD 50.000 - 70.000; Vollzeit

Zusammenfassung

Accor Apartments & Realty in New South Wales is seeking a Concierge Executive to warmly welcome tenants and visitors in the building lobby, delivering first-class hospitality and local area knowledge.

You will contribute to tenant activation, identify opportunities to enhance the customer experience, complete required checks, and embody Accor values while representing the brand to clients and guests.

Qualifikationen

• Background in customer/hospitality with exemplary service.
• Written and verbal communication skills.
• Experience in a customer experience role.
• Passion for people and premium service delivery.
• National Police Check required.

Aufgaben

• Greet and serve tenants and visitors in the asset lobby.
• Be a key source of knowledge about the asset and local precinct.
• Provide services that add convenience, exclusivity, community and utility.
• Work in the lobby and rove the building to engage with tenants and visitors.
• Be the face of Accor to tenants and visitors and represent the brand.
• Identify opportunities to innovate the customer experience from feedback.
• Adhere to best practice tools and CX training programs.
• Embody Accor values and demonstrate them in all actions.

Kenntnisse

Customer service

Hospitality background

Communication skills

CX experience

Jobbeschreibung

Purpose

As a Concierge Executive you will be an essential part of our Workplace Services Team. Your main role, overseen by the Head Concierge, will involve warmly welcoming and assisting tenants and visitors to the building. Additionally, you will lend a hand in tenant activation initiatives as needed. Your knack for hospitality will shine in this role!

Primary Responsibilities

• Focused on proactively greeting, welcoming and serving tenants and visitors to the asset
• You will be a key source of knowledge for tenants and visitors about the asset and local precinct
• Focus on providing services that add convenience, exclusivity, community and utility
• The role will be based in the lobby area of the office building to which you are assigned This involves both time at the Concierge desk and time roving throughout the Lobby (and building precinct) to proactively engage with tenants and visitors
• You are the face of Accor to the building tenants and visitors and are key to representing our brand alongside that of our Client
• Identify opportunities and ways to innovate the customer experience by reviewing feedback, interacting with tenants and identifying new trends
• Adherence of best practice tools, participation in CX training with team, Heartist Engagement and quality assurance programs supporting your team with training where required
• Embrace the Accor values and lead by example in demonstrating the spirit of the values in all actions and interactions

Skills & Experience

• A strong customer/hospitality/hotel background with demonstrated experience in delivering exemplary customer service
• Written and verbal communication skills
• Previous experience in a customer experience role
• Strong passion for people, curating experiences for others and in leading premium service delivery
• All successful candidates will be required to hold a valid National Police Check