Concierge Executive

Colonial Group; Sydney; In loco; AUD 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Accor in Sydney seeks a Concierge Executive to warmly welcome tenants and visitors, based in the building lobby and roaming the precinct.

You will be the face of Accor to clients, delivering premium customer service, sharing local knowledge, and supporting tenant activation efforts.

This role requires hospitality experience, strong communication, and a commitment to Accor values and CX training.

Competenze

• A strong customer/hospitality/hotel background with demonstrated experience in delivering exemplary customer service.
• Written and verbal communication skills.
• Previous experience in a customer experience role.
• Strong passion for people, curating experiences for others and in leading premium service delivery.
• National Police Check required.

Mansioni

• Greet, welcome and serve tenants and visitors at the asset.
• Act as a knowledge source about the asset and local precinct.
• Provide services that add convenience, exclusivity, community and utility.
• Based in the lobby with roving engagement around the building precinct.
• Be the face of Accor to tenants and visitors and represent the brand alongside the Client.
• Identify opportunities to innovate the customer experience via feedback and trends.
• Adhere to best practice tools, participate in CX training and quality assurance programs.
• Embrace Accor values and model the spirit in all actions.

Conoscenze

Customer service & hospitality

Written & verbal communication

CX / Customer experience

People-focused

National Police Check

Descrizione del lavoro

Purpose

As a Concierge Executiveyou will be an essential part of our Workplace Services Team. Your main role, overseen by the Head Concierge, will involve warmly welcoming and assisting tenants and visitors to the building. Additionally, you will lend a hand in tenant activation initiatives as needed. Your knack for hospitality will shine in this role!

Primary Responsibilities

• Focused on proactively greeting, welcoming and serving tenants and visitors to the asset
• You will be a key source of knowledge for tenants and visitors about the asset and local precinct
• Focus on providing services that add convenience, exclusivity, community and utility
• The role will be based in the lobby area of the office building to which you are assigned This involves both time at the Concierge desk and time roving throughout the Lobby (and building precinct) to proactively engage with tenants and visitors
• You are the face of Accor to the building tenants and visitors and are key to representing our brand alongside that of our Client
• Identify opportunities and ways to innovate the customer experience by reviewing feedback, interacting with tenants and identifying new trends
• Adherence of best practice tools, participation in CX training with team, Heartist Engagement and quality assurance programs supporting your team with training where required
• Embrace the Accor values and lead by example in demonstrating the spirit of the values in all actions and interactions

Skills & Experience

• A strong customer/hospitality/hotel background with demonstrated experience in delivering exemplary customer service
• Written and verbal communication skills
• Previous experience in a customer experience role
• Strong passion for people, curating experiences for others and in leading premium service delivery
• All successful candidates will be required to hold a valid National Police Check