VIP Front Desk Concierge — Guest Experience Lead

Accor Apartments & Realty

Lorne

On-site

AUD 39,000 - 96,000

Full time

2 days ago

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Job summary

Accor Apartments & Realty is hiring a Guest Service Agent to warmly welcome guests from check-in to check-out, delivering exceptional hospitality and memorable experiences. You will be the friendly face, handle reservations, assist with guest accounts, and share local knowledge while promoting hotel amenities.

The role requires a flexible rotating schedule including nights, weekends and public holidays, with casual loading on hourly rates.

Qualifications

Customer service excellence mindset.
Team collaboration and independence.
Strong multitasking and time management.
Clear written and verbal communication.
Experience in hotel front desk operations is advantageous.
Flexible rotating schedule including nights, overnights, weekends and public holidays.

Responsibilities

Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.
Confidant in communicating with guests and colleagues to ensure cohesive collaboration.
Conquer challenges alongside guests, transforming dilemmas into success stories.
Promote hotel amenities and services by having a deep understanding of products and offerings.
Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge.
Display proficiency in accurately handling reservations and managing guest accounts.