Last-Mile Delivery Success Coordinator

King Living; Sydney; Sur place; AUD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Barista coffee daily

Free onsite parking with EV charging

Employee discounts on King Living

Paid parental leave

Supportive team culture

Résumé du poste

King Living is seeking a Customer Delivery Coordinator to keep customers informed from order confirmation through post-delivery follow-up. You’ll watch the pipeline, triage issues, and collaborate with warehouse and showroom teams to keep promises and improve the customer journey.

You’ll bring 1–3 years in related roles, strong communication, and a proactive, customer‑first mindset to a fast-paced design-centric environment. The role includes on-site work at our Sydney facilities.

Qualifications

• 1–3 years in customer coordination, customer success, logistics coordination or similar operational support role.
• Clear, warm written and verbal communication, especially when conversations get sensitive.
• Experience working across multiple teams in a fast-paced environment.
• Comfort with CRM platforms (Salesforce preferred) and delivery tracking systems.
• A sharp eye for detail and the ability to juggle competing priorities.
• A customer-first heart: you care about great outcomes, not just closed tickets.
• A proactive streak: you see problems coming and head them off.
• Confidence in Microsoft 365 and a quick-learner attitude with new platforms.
• Bonus points for last-mile delivery, logistics or supply chain experience (not essential).

Responsabilités

• Keep customers happily informed from order confirmation to post-delivery follow-up and monitor the pipeline daily.
• Triage issues when something goes sideways and route with clear context to resolution.
• Collaborate daily with warehouse, showroom and other teams to keep delivery commitments realistic.
• Analyze NPS, CSAT and customer feedback to identify improvements and update SOPs and templates.
• Support the Customer Delivery Success Manager to ensure a smooth order journey.

Connaissances

Customer coordination

Clear written & verbal communication

Multi-team collaboration

CRM platforms familiarity

Delivery tracking systems experience

Detail-oriented

Customer-first mindset

Proactive problem solving

Microsoft 365 proficiency

Last-mile/logistics exposure

Outils

Salesforce

Delivery tracking systems

Description du poste

King Living is seeking a Customer Delivery Coordinator to keep customers informed from order confirmation through post-delivery follow-up. You’ll watch the pipeline, triage issues, and collaborate with warehouse and showroom teams to keep promises and improve the customer journey.

You’ll bring 1–3 years in related roles, strong communication, and a proactive, customer‑first mindset to a fast-paced design-centric environment. The role includes on-site work at our Sydney facilities.