Last Mile Delivery Specialist

KING Living Inc.; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Barista coffee daily

Free onsite parking with EV charging

Parental leave

Job summary

King Living is seeking a proactive Customer Delivery Coordinator to keep customers informed from order to post-delivery follow-up. You will monitor orders, escalate issues, and liaise with warehouse and showroom teams to ensure on-time delivery and smooth communication throughout the order journey.

Ideal candidates have 1–3 years in customer coordination or logistics support, strong communication skills, and experience with CRM systems. Regular travel between Turrella and Smithfield is required.

Qualifications

• 1–3 years in customer coordination, customer success, logistics coordination or a similar operational support role.
• Clear, warm written and verbal communication, especially when conversations get sensitive.
• Experience working across multiple teams in a fast-paced environment.
• Comfort with CRM platforms (Salesforce preferred) and delivery tracking systems.
• A sharp eye for detail and the ability to juggle competing priorities.
• A customer-first heart: you care about great outcomes, not just closed tickets.
• A proactive streak: you see problems coming and head them off.
• Confidence in Microsoft 365 and a quick-learner attitude with new platforms.
• Bonus points for last-mile delivery, logistics or supply chain experience (not essential)

Responsibilities

• Keep customers happily informed from order confirmation to post-delivery follow-up.
• Watch the pipeline daily, spot at-risk orders early, and ensure messages are timely and accurate.
• Triage issues, route with context, and follow through to resolution while identifying root causes.
• Coordinate with warehouse, showroom, and delivery teams to keep commitments realistic and on track.
• Analyze customer feedback and quality checks to improve engagement across the order journey.

Skills

Customer coordination

Communication

Cross-functional collaboration

CRM platforms

Delivery tracking systems

Attention to detail

Customer-first mindset

Proactivity

Microsoft 365

Logistics experience

Tools

Salesforce

Delivery tracking systems

MS 365

Job description

Location: Design & Support Centre, Sydney, NSW, AU

Date Posted: 21 October 2026

Be the voice customers hear, the coordinator teams count on, and the reason every King Living delivery feels effortless.
The King Difference

Buying a King Living piece is exciting, and you’ll keep that excitement building all the way to the front door.
From the moment a customer places their order to the moment their new furniture arrives, you’re the one making the journey smooth, on time and full of good surprises.
Working alongside our Customer Delivery Success Manager, you’ll keep customers in the loop, step in whenever they need extra support, and rally teams right across the business to deliver on every promise we make.
Love talking to people? Get a buzz from making things happen? Thrive on solving problems with a smile? Pull up a chair. This one’s for you.
What You’ll Own

The Customer Journey
Keep customers happily informed from order confirmation to post-delivery follow-up. You’ll watch the pipeline daily, spot at-risk orders early, and make sure every message is timely, accurate and unmistakably King Living.
Escalations, Sorted
When something goes sideways, you’re first on the scene. Triage it, route it with clear context, and follow it all the way to “resolved.” Then spot the patterns and help fix the root cause so it doesn’t happen again.
The Bridge Between Teams
Work every day with teams from the warehouse floor to the showroom to keep delivery commitments realistic and on track.
Quality & Customer Insights
Dig into NPS, CSAT and customer feedback to find what’s working and what could be better. Run post-delivery quality checks, keep SOPs and templates sharp, and help shape customer engagement across the order journey.
Who You Are
You’ve probably worked in customer success, logistics coordination or operational support, ideally somewhere with lots of moving parts and plenty of customer contact.
Above all, you’ve got empathy, follow-through and a knack for keeping things moving.
You’ll bring:

• 1–3 years in customer coordination, customer success, logistics coordination or a similar operational support role
• Clear, warm written and verbal communication, especially when conversations get sensitive
• Experience working across multiple teams in a fast-paced environment
• Comfort with CRM platforms (Salesforce preferred) and delivery tracking systems
• A sharp eye for detail and the ability to juggle competing priorities
• A customer-first heart: you care about great outcomes, not just closed tickets
• A proactive streak: you see problems coming and head them off
• Confidence in Microsoft 365 and a quick-learner attitude with new platforms
• Bonus points for last-mile delivery, logistics or supply chain experience (not essential)

You’ll split your time between our Design & Support Centre in Turrella and our state-of-the-art warehouse in Smithfield, so regular travel between the two is part of the gig.
Why People Join King Living, and Stay
An Iconic Australian Brand
Since 1977, King Living has been redefining Australian furniture design, with showrooms across Australia, New Zealand, the UK, Canada, Singapore, Malaysia, the USA, China and Thailand.
Real Career Pathways
Build skills that open doors to Customer Delivery Success Manager, Customer Delivery Specialist, Supply Chain Operations and beyond.
Barista Coffee, Daily
Freshly brewed by our onsite barista. Every. Single. Day.
Easy Arrivals
Free onsite parking at our Design & Support Centre, with EV charging.
Seriously Good Discounts
For you, plus family and friends, across our full premium range.
Family First
Paid parental leave to support you through every stage of life.
A Team That Has Your Back
A supportive, values-driven crew who’ll celebrate your wins.
About King Living
King Living is a family-owned Australian design company with a global footprint and a reputation for innovation, craftsmanship and timeless design. Four values guide everything we do: Passion. Integrity. Collaboration. Innovation.
They aren’t just words on a wall. They shape how we lead, create and grow. That’s why we hire for mindset, attitude and values alignment as well as experience and skills.
King Living is an equal opportunity employer. All applicants will be considered regardless of race, sexuality, religion, colour, gender identity or parental status.
Ready to make every delivery feel effortless? We can’t wait to meet you.