Last Mile Delivery Specialist
King Living
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Benefits offered by this job
Job summary
King Living is seeking a Customer Delivery Coordinator to keep customers informed from order confirmation through post-delivery follow-up. You’ll watch the pipeline, triage issues, and collaborate with warehouse and showroom teams to keep promises and improve the customer journey.
You’ll bring 1–3 years in related roles, strong communication, and a proactive, customer‑first mindset to a fast-paced design-centric environment. The role includes on-site work at our Sydney facilities.
Qualifications
- 1–3 years in customer coordination, customer success, logistics coordination or similar operational support role.
- Clear, warm written and verbal communication, especially when conversations get sensitive.
- Experience working across multiple teams in a fast-paced environment.
- Comfort with CRM platforms (Salesforce preferred) and delivery tracking systems.
- A sharp eye for detail and the ability to juggle competing priorities.
- A customer-first heart: you care about great outcomes, not just closed tickets.
- A proactive streak: you see problems coming and head them off.
- Confidence in Microsoft 365 and a quick-learner attitude with new platforms.
- Bonus points for last-mile delivery, logistics or supply chain experience (not essential).
Responsibilities
- Keep customers happily informed from order confirmation to post-delivery follow-up and monitor the pipeline daily.
- Triage issues when something goes sideways and route with clear context to resolution.
- Collaborate daily with warehouse, showroom and other teams to keep delivery commitments realistic.
- Analyze NPS, CSAT and customer feedback to identify improvements and update SOPs and templates.
- Support the Customer Delivery Success Manager to ensure a smooth order journey.
Skills
Tools
Job description
Be the voice customers hear, the coordinator teams count on, and the reason every King Living delivery feels effortless.
Buying a King Living piece is exciting, and you’ll keep that excitement building all the way to the front door.
From the moment a customer places their order to the moment their new furniture arrives, you’re the one making the journey smooth, on time and full of good surprises.
Working alongside our Customer Delivery Success Manager, you’ll keep customers in the loop, step in whenever they need extra support, and rally teams right across the business to deliver on every promise we make.
Love talking to people? Get a buzz from making things happen? Thrive on solving problems with a smile? Pull up a chair. This one’s for you.
Keep customers happily informed from order confirmation to post‑delivery follow‑up. You’ll watch the pipeline daily, spot at‑risk orders early, and make sure every message is timely, accurate and unmistakably King Living.
When something goes sideways, you’re first on the scene. Triage it, route it with clear context, and follow it all the way to “resolved.” Then spot the patterns and help fix the root cause so it doesn’t happen again.
Work every day with teams from the warehouse floor to the showroom to keep delivery commitments realistic and on track.
Dig into NPS, CSAT and customer feedback to find what’s working and what could be better. Run post‑delivery quality checks, keep SOPs and templates sharp, and help shape customer engagement across the order journey.
You’ve probably worked in customer success, logistics coordination or operational support, ideally somewhere with lots of moving parts and plenty of customer contact.
Above all, you’ve got empathy, follow‑through and a knack for keeping things moving.
- 1–3 years in customer coordination, customer success, logistics coordination or a similar operational support role
- Clear, warm written and verbal communication, especially when conversations get sensitive
- Experience working across multiple teams in a fast‑paced environment
- Comfort with CRM platforms (Salesforce preferred) and delivery tracking systems
- A sharp eye for detail and the ability to juggle competing priorities
- A customer‑first heart: you care about great outcomes, not just closed tickets
- A proactive streak: you see problems coming and head them off
- Confidence in Microsoft 365 and a quick‑learner attitude with new platforms
- Bonus points for last‑mile delivery, logistics or supply chain experience (not essential)
Be the voice customers hear, the coordinator teams count on, and the reason every King Living delivery feels effortless.
Buying a King Living piece is exciting, and you’ll keep that excitement building all the way to the front door.
From the moment a customer places their order to the moment their new furniture arrives, you’re the one making the journey smooth, on time and full of good surprises.
Working alongside our Customer Delivery Success Manager, you’ll keep customers in the loop, step in whenever they need extra support, and rally teams right across the business to deliver on every promise we make.
Love talking to people? Get a buzz from making things happen? Thrive on solving problems with a smile? Pull up a chair. This one’s for you.
Keep customers happily informed from order confirmation to post‑delivery follow‑up. You’ll watch the pipeline daily, spot at‑risk orders early, and make sure every message is timely, accurate and unmistakably King Living.
When something goes sideways, you’re first on the scene. Triage it, route it with clear context, and follow it all the way to “resolved.” Then spot the patterns and help fix the root cause so it doesn’t happen again.
Work every day with teams from the warehouse floor to the showroom to keep delivery commitments realistic and on track.
Dig into NPS, CSAT and customer feedback to find what’s working and what could be better. Run post‑delivery quality checks, keep SOPs and templates sharp, and help shape customer engagement across the order journey.
You’ve probably worked in customer success, logistics coordination or operational support, ideally somewhere with lots of moving parts and plenty of customer contact.
Above all, you’ve got empathy, follow‑through and a knack for keeping things moving.
- 1–3 years in customer coordination, customer success, logistics coordination or a similar operational support role
- Clear, warm written and verbal communication, especially when conversations get sensitive
- Experience working across multiple teams in a fast‑paced environment
- Comfort with CRM platforms (Salesforce preferred) and delivery tracking systems
- A sharp eye for detail and the ability to juggle competing priorities
- A customer‑first heart: you care about great outcomes, not just closed tickets
- A proactive streak: you see problems coming and head them off
- Confidence in Microsoft 365 and a quick‑learner attitude with new platforms
- Bonus points for last‑mile delivery, logistics or supply chain experience (not essential)
You’ll split your time between our Design & Support Centre in Turrella and our state‑of-the‑art warehouse in Smithfield, so regular travel between the two is part of the gig.
Since 1977, King Living has been redefining Australian furniture design, with showrooms across Australia, New Zealand, the UK, Canada, Singapore, Malaysia, the USA, China and Thailand.
Build skills that open doors to Customer Delivery Success Manager, Customer Delivery Specialist, Supply Chain Operations and beyond.
Freshly brewed by our onsite barista. Every. Single. Day.
Free onsite parking at our Design & Support Centre, with EV charging.
For you, plus family and friends, across our full premium range.
Paid parental leave to support you through every stage of life.
A supportive, values‑driven crew who’ll celebrate your wins.
King Living is a family‑owned Australian design company with a global footprint and a reputation for innovation, craftsmanship and timeless design. Four values guide everything we do: Passion. Integrity. Collaboration. Innovation.
They aren’t just words on a wall. They shape how we lead, create and grow. That’s why we hire for mindset, attitude and values alignment as well as experience and skills.
King Living is an equal opportunity employer. All applicants will be considered regardless of race, sexuality, religion, colour, gender identity or parental status.
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