Last Mile Delivery Specialist

King Living, Inc.; Sydney; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Barista coffee daily

Free onsite parking with EV charging

Discounts on furniture

Parental leave

Job summary

King Living is seeking a Customer Delivery Coordinator to ensure a smooth journey from order confirmation to post-delivery follow-up. You will keep customers updated, flag at-risk orders, and collaborate with warehouse and showroom teams to meet delivery promises.

The role sits at our Design & Support Centre in Turrella and our warehouse in Smithfield, with regular travel between sites. A customer-first mindset and strong communication are essential for success.

Qualifications

• 1–3 years in customer coordination or similar role.
• Clear, warm written and verbal communication, esp. in sensitive conversations.
• Experience working across multiple teams in fast-paced environment.
• Comfort with CRM platforms and delivery tracking systems.

Responsibilities

• Keep customers informed from order to post-delivery follow-up.
• Monitor pipeline daily and identify at-risk orders.
• Coordinate with warehouse, showroom, and other teams.
• Provide post-delivery quality checks and feedback.

Skills

Customer coordination

Communication skills

Cross-team collaboration

CRM (Salesforce)

Delivery tracking

Attention to detail

Microsoft 365

Proactive problem solving

Logistics experience

Tools

Salesforce

Delivery tracking systems

Job description

Location: Design & Support Centre, Sydney, NSW, AU

Date Posted: 21 October 2026

Be the voice customers hear, the coordinator teams count on, and the reason every King Living delivery feels effortless.
The King Difference

Buying a King Living piece is exciting, and you’ll keep that excitement building all the way to the front door.
From the moment a customer places their order to the moment their new furniture arrives, you’re the one making the journey smooth, on time and full of good surprises.
Working alongside our Customer Delivery Success Manager, you’ll keep customers in the loop, step in whenever they need extra support, and rally teams right across the business to deliver on every promise we make.
Love talking to people? Get a buzz from making things happen? Thrive on solving problems with a smile? Pull up a chair. This one’s for you.
What You’ll Own

The Customer Journey
Keep customers happily informed from order confirmation to post-delivery follow-up. You’ll watch the pipeline daily, spot at-risk orders early, and make sure every message is timely, accurate and unmistakably King Living.
Escalations, Sorted
When something goes sideways, you’re first on the scene. Triage it, route it with clear context, and follow it all the way to “resolved.” Then spot the patterns and help fix the root cause so it doesn’t happen again.
The Bridge Between Teams
Work every day with teams from the warehouse floor to the showroom to keep delivery commitments realistic and on track.
Quality & Customer Insights
Dig into NPS, CSAT and customer feedback to find what’s working and what could be better. Run post-delivery quality checks, keep SOPs and templates sharp, and help shape customer engagement across the order journey.
Who You Are
You’ve probably worked in customer success, logistics coordination or operational support, ideally somewhere with lots of moving parts and plenty of customer contact.
Above all, you’ve got empathy, follow-through and a knack for keeping things moving.
You’ll bring:

• 1–3 years in customer coordination, customer success, logistics coordination or a similar operational support role
• Clear, warm written and verbal communication, especially when conversations get sensitive
• Experience working across multiple teams in a fast-paced environment
• Comfort with CRM platforms (Salesforce preferred) and delivery tracking systems
• A sharp eye for detail and the ability to juggle competing priorities
• A customer-first heart: you care about great outcomes, not just closed tickets
• A proactive streak: you see problems coming and head them off
• Confidence in Microsoft 365 and a quick-learner attitude with new platforms
• Bonus points for last-mile delivery, logistics or supply chain experience (not essential)

You’ll split your time between our Design & Support Centre in Turrella and our state-of-the-art warehouse in Smithfield, so regular travel between the two is part of the gig.
Why People Join King Living, and Stay
An Iconic Australian Brand
Since 1977, King Living has been redefining Australian furniture design, with showrooms across Australia, New Zealand, the UK, Canada, Singapore, Malaysia, the USA, China and Thailand.
Real Career Pathways
Build skills that open doors to Customer Delivery Success Manager, Customer Delivery Specialist, Supply Chain Operations and beyond.
Barista Coffee, Daily
Freshly brewed by our onsite barista. Every. Single. Day.
Easy Arrivals
Free onsite parking at our Design & Support Centre, with EV charging.
Seriously Good Discounts
For you, plus family and friends, across our full premium range.
Family First
Paid parental leave to support you through every stage of life.
A Team That Has Your Back
A supportive, values-driven crew who’ll celebrate your wins.
About King Living
King Living is a family-owned Australian design company with a global footprint and a reputation for innovation, craftsmanship and timeless design. Four values guide everything we do: Passion. Integrity. Collaboration. Innovation.
They aren’t just words on a wall. They shape how we lead, create and grow. That’s why we hire for mindset, attitude and values alignment as well as experience and skills.
King Living is an equal opportunity employer. All applicants will be considered regardless of race, sexuality, religion, colour, gender identity or parental status.
Ready to make every delivery feel effortless? We can’t wait to meet you.