Delivery & Logistics Coordinator

Living Unlimited Pty Ltd; Greater Dandenong; Presencial; AUD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Descripción de la vacante

Living Unlimited is seeking a Warehouse and Logistics Coordinator for our Dandenong distribution centre. You will book last-mile deliveries, coordinate order movements to customer homes, and serve as the main contact for customers, retail stores and carriers.

Based at the warehouse, you will work closely with the Warehouse Manager to ensure deliveries run on time and everyone stays informed. The role is Monday–Friday with a 7:00am–3:30pm schedule and a competitive salary.

Formación

• Experience in transport, logistics, distribution or delivery scheduling.
• Experience dealing directly with customers by phone.
• Strong administration skills and good attention to detail.
• Able to manage a diary and prioritise while the phone is busy.
• Good problem solving and sound judgement.
• Confident using CRM, warehouse and scheduling systems, and competent in Excel.
• Furniture or bulky goods experience, and experience with third-party carriers and last-mile delivery, is an advantage.

Responsabilidades

• Book all last-mile deliveries directly with customers and manage the delivery diary, confirmations, reminders, reschedules and cancellations.
• Answer incoming calls to the distribution centre and make outgoing calls to customers for confirmations, delivery times, changes and follow-up.
• Check delivery readiness before booking, special requirements, access restrictions, and that the order is released and approved for delivery.
• Allocate delivery jobs to the right carrier according to capability, service area and vehicle capacity, and sort out day-to-day scheduling problems.
• Monitor deliveries against agreed carrier service standards and follow up outstanding proof of delivery.
• Coordinate customer returns, exchanges and reverse logistics bookings.
• Act as the distribution centre's contact for retail stores on stock, delivery timing and order status.
• Investigate failed deliveries and carrier incidents, and escalation issues that can't be resolved at Coordinator level.

Conocimientos

Logistics experience

Customer service

Administration

Diary management

Problem solving

CRM systems

Excel proficiency

Herramientas

CRM systems

Excel

Scheduling software

Descripción del empleo

Living Unlimited is seeking a Warehouse and Logistics Coordinator for our Dandenong distribution centre. You will book last-mile deliveries, coordinate order movements to customer homes, and serve as the main contact for customers, retail stores and carriers.

Based at the warehouse, you will work closely with the Warehouse Manager to ensure deliveries run on time and everyone stays informed. The role is Monday–Friday with a 7:00am–3:30pm schedule and a competitive salary.