L4 IT Field Engineer

MEGT; City of Brisbane; On-site; AUD 70,000 - 90,000; Part time

Job summary

Unisys is a global technology solutions company delivering secure IT services to organisations across industries. As an IT Field Engineer, you will provide hands-on support across client sites and depot locations, diagnosing hardware and software issues involving desktops, laptops, printers, and servers, while delivering high levels of customer service.

You will manage escalated requests, perform hardware break-fix work, installations and re-imaging, and work collaboratively with service desks

Qualifications

• Experience providing onsite or field-based IT support.
• Ability to diagnose and resolve hardware/software issues.
• Strong communication and documentation skills.

Responsibilities

• Diagnose and resolve desktop, laptop, printer, server and network faults.
• Perform hardware repairs, component replacements and preventative maintenance.
• Attend client sites and manage escalated technical service requests.
• Install, configure, upgrade and re-image computers and equipment.
• Complete installs, moves, adds and changes within client environments.
• Provide advanced onsite support across hardware operating systems.
• Investigate recurring issues and identify long-term solutions.
• Coordinate with Service Desk teams, vendors and internal specialists.
• Maintain accurate service records and asset information.
• Deliver professional, responsive service throughout client interactions.

Skills

Onsite IT support

Diagnostics & troubleshooting

Customer service

Documentation

Education

A+ Certification

Job description

Unisys is a global technology solutions company delivering secure, high-performance IT services to organisations across a range of industries. Joining Unisys means working with leading technologies, supporting complex client environments and further developing your career within an established global network.

About the role

As an IT Field Engineer, you will provide experienced, hands-on technical support across client sites and depot locations. You will independently diagnose/resolve hardware, software and connectivity issues involving desktops, laptops, printers, network devices and servers.

The role involves managing escalated service requests, performing hardware break-fix work, completing installations/upgrades, re-imaging devices and delivering onsite support. You will use your technical knowledge and sound judgement to resolve issues that cannot be addressed remotely, while maintaining a high standard of customer service.

This role provides hands-on variety and is a genuine stepping stone into long-term IT career opportunities at Unisys.

Key Responsibilities

• Diagnose and resolve desktop, laptop, printer, server and network-related faults
• Perform hardware repairs, component replacements and preventative maintenance
• Attend client sites and manage complex or escalated technical service requests
• Install, configure, upgrade and re-image computers and associated equipment
• Complete installs, moves, adds and changes within client environments
• Provide advanced onsite support across hardware operating systems
• Investigate recurring issues and identify appropriate long-term solutions
• Coordinate with Service Desk teams, vendors and internal technical specialists
• Maintain accurate service records, documentation and asset information
• Deliver professional, responsive service throughout every client interaction

What we're looking for

• Demonstrated experience providing onsite or field-based IT support (L4 experience highly preferable)
• Valid Australian Driver's Licence and access to a reliable vehicle
• Access to your own tools and equipment required to perform onsite technical work
• Ability to obtain a Working with Children Check and National Police Clearance
• Unrestricted Australian working rights, as required for security-clearance eligibility
• Strong knowledge of desktop/laptop hardware, operating systems and peripherals
• Proven ability to diagnose and resolve complex hardware issues
• Experience with device installation, configuration, upgrades and re-image
• Ability to manage escalated incidents and work independently across client sites
• Strong communication, documentation and customer-service skillsA+ certification or an equivalent technical qualification is highly regarded

What you can expect

• ASAP commencement
• Casual engagement, with days and hours based on client service requirements (generally between 8:30am - 4:30 pm)
• Comprehensive onboarding, vendor-specific training and familiarisation with client environments
• Exposure to diverse technologies, equipment and complex IT environments
• The opportunity to work autonomously while supported by experienced technical teams
• Career-development opportunities within Unisys' global network

About MEGT

At MEGT, we support people to build lasting careers and help businesses recruit, train, and grow their workforce. We are committed to creating safe, inclusive, and diverse workplaces. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, women, people with disability, and culturally diverse communities.