Senior Technical Field Engineer

Unisys; Canberra; On-site; AUD 110,000 - 140,000; Full time

Job summary

Unisys is seeking a Senior Technical Field Engineer in Canberra to install, diagnose, maintain and service End User Productivity equipment and related services. You will provide remote and on-site Level 2 and Level 3 support for incidents and requests that cannot be resolved by the Service Desk.

The role requires a strong focus on customer service, excellent communication, and the ability to work with service partners to support infrastructure at client locations.

Qualifications

• Experience delivering IT support with defined KPI targets.
• Excellent verbal and written communication.
• Willingness to obtain/maintain NV1 security clearance.

Responsibilities

• Install, repair and maintain End User Productivity and Service Desk Equipment at client sites.
• Provide remote and on-site Level 2 and Level 3 support for incidents and requests.
• Support End User Equipment and work with service partners for infrastructure at client locations.
• Open records for incidents and requests and ensure professional, high-quality service.
• Maintain customer satisfaction across all transactions.

Skills

NV1 Security Clearance

IT Support Experience

Customer Service

Communication Skills

Problem Solving

Time Management

Job description

## Senior Technical Field EngineerApply: Canberra, ACT, Australia: Full time: Posted Today: REQ575892**What success looks like in this role:**The Senior Field Engineer performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals.**Responsibilities and Accountabilities:*** Install, repair and maintain End User Productivity and Service Desk Equipment and Systems at client locations.* Provide both remote and on-site Level 2 and Level 3 support to all End Users for Incidents and Service Requests that cannot be resolved or fulfilled by the Service Desk.* Level 2 and Level 3 support includes: Experienced and knowledgeable Level 2 staff with deep knowledge of the Services; Highly skilled specialists who build, deploy, operate and maintain the Services.* Manage and provide physical support for End User Productivity and Service Desk Equipment. This includes client supplied headsets, Smartphones and tablets.* Work with Other Service Partners by providing physical support for Infrastructure at client locations that host EUPSD Services.* Provide advice and assistance to End Users as required in connection with End User Productivity and Service Desk Equipment and Services, including the provision of a ‘service hub’ service with dedicated support staff during Business Hours at specified Locations.* Allow the client to engage the Service Partner on issues without calling the Service Desk and be responsible for opening records for both Incidents and Requests on behalf of End Users.* Maintain a high degree of professionalism.* Ensure customer satisfaction throughout all transactions.**You will be successful in this role if you have:*** **NV1 Security Clearance** must have for this role.* Time management* Motivated and enthusiastic* Experience in the delivery of IT support services with specified KPI’s* Effective verbal and written communication skills* Strong focus on providing customer service, with great verbal and written communication skills* Problem-solving abilities and an analytical mindset.* A keen interest in developing a career in IT.Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.*Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.**If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at* *[e-mail]**. US job seekers can find more information about Unisys’* *EEO commitment here**.*### About UsUnisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn.