L4 IT Field Engineer

MEGT; Ballarat; On-site; AUD 65,000 - 95,000; Full time

Job summary

Unisys in Australia is seeking an IT Field Engineer to provide hands-on technical support across client sites and depots, diagnosing and resolving hardware, software and connectivity issues.

You will perform installations, upgrades and re-imaging, manage escalated requests, and maintain service records while delivering high‑quality customer service. This role offers a stepping stone into a long-term IT career within Unisys.

Qualifications

• Experience providing onsite or field-based IT support.
• Good hardware, OS and peripherals knowledge.
• Ability to diagnose and resolve complex hardware issues.

Responsibilities

• Diagnose and resolve desktop, laptop, printer, server and network faults
• Perform hardware repairs and maintenance
• Attend client sites for escalated service requests
• Install, configure, upgrade and re-image computers
• Complete moves, adds and changes in client environments
• Provide advanced onsite hardware OS support
• Investigate recurring issues for long-term solutions
• Coordinate with Service Desk, vendors and internal techs
• Maintain accurate service records and assets
• Deliver professional, responsive client service

Skills

Onsite IT support

Field service

Hardware troubleshooting

Customer service

Education

A+ certification

Job description

Bring your technical expertise to a global IT leader

About Unisys

Unisys is a global technology solutions company delivering secure, high-performance IT services to organisations across a range of industries. Joining Unisys means working with leading technologies, supporting complex client environments and further developing your career within an established global network.

About the role

As an IT Field Engineer, you will provide experienced, hands‑on technical support across client sites and depot locations. You will independently diagnose/resolve hardware, software and connectivity issues involving desktops, laptops, printers, network devices and servers.

The role involves managing escalated service requests, performing hardware break‑fix work, completing installations/upgrades, re‑imaging devices and delivering onsite support. You will use your technical knowledge and sound judgement to resolve issues that cannot be addressed remotely, while maintaining a high standard of customer service.

This role provides hands‑on variety and is a genuine stepping stone into long‑term IT career opportunities at Unisys.

Key Responsibilities

• Diagnose and resolve desktop, laptop, printer, server and network‑related faults
• Perform hardware repairs, component replacements and preventative maintenance
• Attend client sites and manage complex or escalated technical service requests
• Install, configure, upgrade and re‑image computers and associated equipment
• Complete installs, moves, adds and changes within client environments
• Provide advanced onsite support across hardware operating systems
• Investigate recurring issues and identify appropriate long‑term solutions
• Coordinate with Service Desk teams, vendors and internal technical specialists
• Maintain accurate service records, documentation and asset information
• Deliver professional, responsive service throughout every client interaction

What we're looking for

• Demonstrated experience providing onsite or field‑based IT support (L4 experience highly preferable)
• Valid Australian Driver's Licence and access to a reliable vehicle
• Ability to obtain a Working with Children Check and National Police Clearance
• Unrestricted Australian working rights, as required for security‑clearance eligibility
• Strong knowledge of desktop/laptop hardware, operating systems and peripherals
• Proven ability to diagnose and resolve complex hardware issues
• Experience with device installation, configuration, upgrades and re‑imaging
• Ability to manage escalated incidents and work independently across client sites
• Strong communication, documentation and customer‑service skills
• A+ certification or an equivalent technical qualification is highly regarded

What you can expect

• ASAP commencement
• Casual engagement, with days and hours based on client service requirements (generally between 8:30am - 4:30 pm)
• Comprehensive onboarding, vendor‑specific training and familiarisation with client environments
• Exposure to diverse technologies, equipment and complex IT environments
• The opportunity to work autonomously while supported by experienced technical teams
• Career‑development opportunities within Unisys' global network

About MEGT

At MEGT, we support people to build lasting careers and help businesses recruit, train, and grow their workforce. We are committed to creating safe, inclusive, and diverse workplaces. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, women, people with disability, and culturally diverse communities.