Technical Field Engineer

Unisys; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

Unisys in Sydney (Rhodes) seeks a Field Engineer to install, diagnose, maintain and service computer-related products across Australia. You will perform break-fix and in-warranty repairs for a large multinational vendor and receive access to accredited training.

Your hands-on IT technician experience, strong customer service, and clear communication will help you support client hardware and software environments nationwide.

Qualifications

• Strong customer service focus and ability to build client relationships.
• Clear communicator with attention to detail and ability to manage/follow processes.
• Maintain a professional demeanor and understanding of SLAs.
• Willingness to work flexible hours; no travel required.

Responsibilities

• Install, diagnose, maintain and service computer-related products.
• Perform break-fix and in-warranty repairs for a large multinational vendor.
• Provide hands-on IT support for desktop/laptop environments across Australia.
• Document incidents and support requests accurately.
• Communicate clearly with clients and manage expectations.

Skills

Hands-on IT technician

Customer service

Clear communication

Attention to detail

Process adherence

Job description

What success looks like in this role:

As a Field Engineer, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers. You will also perform break fix/software installations and in warranty repairs for a large multinational vendor and receive access to their accredited training, so ideally you would have come from an IT background or have a good understanding of IT concepts. This specific role is based in Sydney (Rhodes) supporting users across Australia.

You Will Bring

Our preferred candidate will have proven experience in a hands‑on IT technician role, with strong technical capability in supporting, troubleshooting, and maintaining client hardware and software environments.

• Successful candidates must demonstrate strong customer service focus, a can‑do attitude and ability to build client relationships
• You will be a clear communicator, and have a demonstrated attention to detail, and ability to manage/follow processes
• Maintain a high degree of professionalism in actions, demeanor and dress
• Understanding of KPI's and Service level agreements
• Willingness to work flexible hours based on client requirements. No travelling involved.

You will be successful in this role if you have:

Experience In The Following Areas Would Be Highly Desirable

• Experience providing troubleshooting and accurately documenting all incidents & problems.
• Working to achieve team-wide service levels for product support and issue resolution.
• Offering an excellent level of customer service always.
• Generally, 1-2years’ experience in area of responsibility
• Must be an Australian Citizen / PR holder

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail]. US job seekers can find more information about Unisys’ EEO commitment here.