L2 IT Engineer – Cloud & Security for Public Sector

Searchability®; Brisbane; On-site; AUD 76,500 - 93,500; Full time

Job summary

A Managed Services Company in Brisbane is looking for an Information Technology Engineer to provide L2 support. You'll troubleshoot issues across cloud platforms and cybersecurity, ensuring seamless operations for public sector clients. The ideal candidate must have strong troubleshooting skills, experience with M365 tools, and excellent customer support abilities. This role offers an attractive salary of $85,000 plus superannuation, along with a chance to work in a dynamic technology environment.

Qualifications

• Proactive approach to learning new technologies and adapting to change.
• Hands-on experience with M365 tools essential.
• Strong troubleshooting skills required for various IT issues.

Responsibilities

• Act as second escalation point for IT support.
• Handle technical issues across cloud platforms.
• Perform basic system administration tasks.

Skills

M365 tools (Teams, SharePoint Online, Exchange Online)

Troubleshooting software issues

Troubleshooting hardware issues

Basic networking (DNS, DHCP, VPNs)

Customer support skills

Time management skills

Job description

A Managed Services Company in Brisbane is looking for an Information Technology Engineer to provide L2 support. You'll troubleshoot issues across cloud platforms and cybersecurity, ensuring seamless operations for public sector clients. The ideal candidate must have strong troubleshooting skills, experience with M365 tools, and excellent customer support abilities. This role offers an attractive salary of $85,000 plus superannuation, along with a chance to work in a dynamic technology environment.