Senior L3 Support Engineer: Modern Workplace & Cloud Infra

Entag Pty Ltd; Brisbane; Hybrid; AUD 95,000 - 130,000; Full time

Benefits offered by this job

Flexible hybrid/WFH options

Birthday off

Learning platform for career growth

Employee Assistance Program

Team events & Move Club

Referral rewards

Job summary

ENTAG Pty Ltd is a technology services business partnering with Australia’s largest telecommunications supplier and world leading technology providers to deliver ICT services to government and enterprise clients.

We offer flexible hybrid/WFH options, a strong focus on career growth through our learning platform, and a supportive culture with wellbeing support. This role is for an experienced Level 3 Support Engineer within our Managed Services team in Brisbane.

Qualifications

• Diploma or degree in IT/CS highly regarded.
• Microsoft certifications across Modern Workplace, Microsoft 365, Intune or Azure desirable.
• Level 3 support experience, ideally in an MSP environment.
• Strong Windows and macOS endpoint support experience.
• Hands-on Microsoft Intune expertise with enrolment, compliance and app deployment.
• Broad knowledge of Microsoft 365, Entra ID and Conditional Access.
• Experience supporting on-premise and Azure infrastructure.
• Strong troubleshooting across hardware, software, identity and connectivity.
• Knowledge of DNS, DHCP, Wi-Fi, LAN, WAN, switches and firewalls.

Responsibilities

• Own and resolve complex Level 3 incidents across end-user devices, Intune, 365, on-premise and Azure.
• Manage Level 1 and 2 escalations with guidance and timely progress.
• Administer Windows and macOS devices through Intune, including enrolment and deployment.
• Support Microsoft 365 services such as Teams, Exchange Online, SharePoint Online and Entra ID.
• Troubleshoot on-premise and Azure infrastructure including servers and networking.
• Diagnose networking issues across DNS, DHCP, Wi-Fi, LAN/WAN and firewalls.
• Communicate issues, risks and resolutions clearly to customers and internal teams.
• Maintain technical documentation and change requests.
• Mentor junior engineers and contribute to process improvements.
• Participate in on-call roster and priority incident response.

Skills

Modern Workplace expertise

Microsoft 365 expertise

Endpoint support

Cloud infrastructure

Education

Diploma or degree in IT/CS

Tools

Microsoft Intune

MSP ticketing tools

Monitoring tools

Job description

ENTAG Pty Ltd is a technology services business partnering with Australia’s largest telecommunications supplier and world leading technology providers to deliver ICT services to government and enterprise clients.

We offer flexible hybrid/WFH options, a strong focus on career growth through our learning platform, and a supportive culture with wellbeing support. This role is for an experienced Level 3 Support Engineer within our Managed Services team in Brisbane.