Information Technology Engineer

Searchability®; City of Brisbane; On-site; AUD 76,500 - 93,500; Full time

Job summary

A Managed Services Company in Brisbane is looking for an Information Technology Engineer to provide L2 support. You'll troubleshoot issues across cloud platforms and cybersecurity, ensuring seamless operations for public sector clients. The ideal candidate must have strong troubleshooting skills, experience with M365 tools, and excellent customer support abilities. This role offers an attractive salary of $85,000 plus superannuation, along with a chance to work in a dynamic technology environment.

Qualifications

• Proactive approach to learning new technologies and adapting to change.
• Hands-on experience with M365 tools essential.
• Strong troubleshooting skills required for various IT issues.

Responsibilities

• Act as second escalation point for IT support.
• Handle technical issues across cloud platforms.
• Perform basic system administration tasks.

Skills

M365 tools (Teams, SharePoint Online, Exchange Online)

Troubleshooting software issues

Troubleshooting hardware issues

Basic networking (DNS, DHCP, VPNs)

Customer support skills

Time management skills

Job description

Windows Server, Office 365, Networking, Active Directory

Information Technology Engineer

A company who works in delivering cutting‑edge solutions in cloud computing, cybersecurity, and comprehensive support services tailored specifically for public sector clients.

• $85,000 + Super
• To apply click on the link or email your CV to [e-mail] or call me on 0480 525 754 for more information.
• Candidates must have full right to work in Australia.

WHO ARE WE?

A Managed Service who specializes in delivering comprehensive cloud solutions, cybersecurity expertise, and dedicated support tailored for public sector clients. With a focus on 24/7 support, proactive monitoring, and compliance management, they ensure seamless operations while safeguarding sensitive data. Their customised approach, coupled with a commitment to excellence, empowers public sector organisations to leverage technology effectively, mitigate risks, and achieve their strategic goals with confidence.

WHAT WILL YOU BE DOING?

As an L2 Engineer within the team, you’ll be the second escalation point of contact for IT support, handling a wide range of technical issues across cloud platforms, cybersecurity, and user support. Your day will involve diagnosing and troubleshooting hardware, software, and network issues while providing responsive assistance to end users. You’ll work closely with senior engineers to escalatte complex problems and ensure smooth IT operations for our public sector clients. Additionally, you'll perform basic system administration tasks like password resets, user account management, and software updates. Clear communication will be key, as you'll document solutions, maintain our knowledge base, and keep users informed throughout the resolution process.

YOU NEED TO HAVE...

• A proactive approach to learning new technologies and adapting to change
• Hands‑on experience with M365 tools (Teams, SharePoint Online, Exchange Online)
• Strong troubleshooting skills for software, hardware, and basic networking (DNS, DHCP, VPNs)
• The ability to provide friendly and efficient customer support
• Good time management skills to juggle multiple support tickets effectively

By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.