Enterprise Cloud Systems Support Specialist

Exclaim IT; Brisbane; On-site; AUD 60,000 - 80,000; Part time

Job summary

A leading IT services provider is looking for an Associate System Support professional in Brisbane to provide friendly system support for enterprise applications used across the public sector. You will resolve incidents, support system upgrades, and develop process documentation while promoting knowledge sharing within a collaborative team. Ideal candidates should have experience with cloud-based applications and strong communication skills. A National Police Check might be required as part of pre-employment screening.

Qualifications

• Experience supporting enterprise business applications.
• Strong background in cloud-based application support.
• Ability to manage priorities in a fast-paced setting.

Responsibilities

• Provide first and second-level support for applications.
• Resolve incidents against SLAs with internal teams.
• Advise on system improvements aligned with business needs.
• Participate in on-call arrangements for emergency support.

Skills

System support and administration

Clear communication

Adaptability and innovation

Tools

MS SharePoint

MS Dynamics 365

PowerApps

Atlassian applications

Job description

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