L2 IT Support Engineer — Immediate Start, Brisbane

Humanised Group; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Humanised Group in Brisbane is seeking an experienced L2 IT Support Engineer to join immediately and drive service improvements across the business. You’ll be the first escalation point for end-user issues, delivering hands-on support in a modern Microsoft environment.

This hands-on role requires independent work, strong Microsoft 365, Entra ID and Intune skills, and a proven ability to resolve incidents quickly while maintaining SLA commitments.

Qualifications

• Previous Level 2 IT Support or Desktop Support experience.
• Strong Microsoft 365, Entra ID and Intune administration skills.
• Excellent troubleshooting and problem-solving capability.
• Able to work independently with competing priorities.
• Outstanding communication and customer service skills.
• Brisbane-based and eligible to pass a Police Check.
• Available to start within two weeks.

Responsibilities

• Provide Level 2 support across users, endpoints and workplace technology.
• Manage user accounts and access requests within Microsoft Entra ID.
• Support device deployment, configuration and troubleshooting through Intune.
• Resolve incidents and service requests while maintaining SLA commitments.
• Provide face-to-face and phone-based support to end users.
• Manage and prioritise tickets through Jira.
• Support hardware installations, device replacements and user onboarding.

Skills

Level 2 Support

Desktop Support

Microsoft 365

Entra ID

Intune

Troubleshooting

Customer Service

SLA knowledge

Tools

Azure

Entra ID

Intune

Windows Endpoints

Jira

Job description

Humanised Group in Brisbane is seeking an experienced L2 IT Support Engineer to join immediately and drive service improvements across the business. You’ll be the first escalation point for end-user issues, delivering hands-on support in a modern Microsoft environment.

This hands-on role requires independent work, strong Microsoft 365, Entra ID and Intune skills, and a proven ability to resolve incidents quickly while maintaining SLA commitments.