Senior IT Support Engineer | Contract

Humanised Group; Brisbane; Vor Ort; AUD 70.000 - 90.000; Vollzeit

Zusammenfassung

Humanised Group in Brisbane is seeking an experienced L2 IT Support Engineer to join immediately and drive service improvements across the business. You’ll be the first escalation point for end-user issues, delivering hands-on support in a modern Microsoft environment.

This hands-on role requires independent work, strong Microsoft 365, Entra ID and Intune skills, and a proven ability to resolve incidents quickly while maintaining SLA commitments.

Qualifikationen

• Previous Level 2 IT Support or Desktop Support experience.
• Strong Microsoft 365, Entra ID and Intune administration skills.
• Excellent troubleshooting and problem-solving capability.
• Able to work independently with competing priorities.
• Outstanding communication and customer service skills.
• Brisbane-based and eligible to pass a Police Check.
• Available to start within two weeks.

Aufgaben

• Provide Level 2 support across users, endpoints and workplace technology.
• Manage user accounts and access requests within Microsoft Entra ID.
• Support device deployment, configuration and troubleshooting through Intune.
• Resolve incidents and service requests while maintaining SLA commitments.
• Provide face-to-face and phone-based support to end users.
• Manage and prioritise tickets through Jira.
• Support hardware installations, device replacements and user onboarding.

Kenntnisse

Level 2 Support

Desktop Support

Microsoft 365

Entra ID

Intune

Troubleshooting

Customer Service

SLA knowledge

Tools

Azure

Entra ID

Intune

Windows Endpoints

Jira

Jobbeschreibung

Are you an experienced IT Support professional who thrives in fast-paced environments and enjoys solving problems?

We're partnering with a well-known Queensland organisation seeking an experienced L2 IT Support Engineer to join their team immediately and help drive service improvements across the business. This is an excellent opportunity for someone who enjoys taking ownership, working autonomously and delivering exceptional customer experiences.

The Opportunity

You’ll act as the first point of escalation for end-user support issues while helping reduce a significant support ticket backlog. Working closely with internal stakeholders, you’ll provide both face-to-face and remote support across a modern Microsoft environment.

This role is hands‑on and ideal for someone who enjoys making an immediate impact.

Key Responsibilities

• Providing Level 2 support across users, endpoints and workplace technology
• Managing user accounts and access requests within Microsoft Entra ID
• Supporting device deployment, configuration and troubleshooting through Intune
• Resolving incidents and service requests while maintaining SLA commitments
• Providing face‑to‑face and phone-based support to end users
• Managing and prioritising tickets through Jira
• Supporting hardware installations, device replacements and user onboarding

Technical Environment

• Microsoft Azure
• Microsoft Entra ID
• Microsoft Intune
• Windows Endpoints

About You

• Previous Level 2 IT Support or Desktop Support experience
• Strong Microsoft 365, Entra ID and Intune administration skills
• Excellent troubleshooting and problem-solving capability
• The ability to work independently and manage competing priorities
• Outstanding communication and customer service skills
• Experience working within SLA and KPI-driven support environments'
• Currently based in Brisbane
• Can pass a Police Check
• Can start within a two week period

Highly regarded

• Experience reducing support backlogs or improving service desk performance
• Strong CSAT results or customer service recognition
• Experience working within government, enterprise or corporate environments

What’s On Offer?

• Immediate start available
• Initial contract through until end of December 2026
• Potential contract extension
• Monday-Friday | 8:30am-5:00pm
• Brisbane CBD location
• Modern Microsoft technology environment
• Opportunity to make a visible impact from day one