Visitor Experience Lead — Penguin Parade

Phillip Island Nature Park Board of Management; Cowes; On-site; AUD 55,000 - 63,000; Full time

Job summary

Phillip Island Nature Park Board of Management in Cowes, VIC is seeking an experienced Experience Supervisor for Penguin Parade. This full-time role leads the Visitor Experience team, coordinates daily operations, rosters, and guest services, and supports emergency management across the site.

You’ll work with a capable leadership group to deliver exceptional visitor experiences during peak periods, ensuring safety and high-quality presentations of wildlife attractions.

Qualifications

• Experience supervising teams in visitor attractions.
• Ability to plan rosters and daily operations.
• Strong focus on safety, guest experience, and staff development.

Responsibilities

• Lead and supervise the Visitor Experience team to deliver quality guest experiences.
• Coordinate staff rosters, daily operations, and site presentation.
• Act as liaison with trade partners and event groups for smooth operations.
• Monitor safety, guest services, and incident response; report issues as needed.
• Provide leadership during end-of-day closing and emergency management tasks.

Skills

Leadership

People management

Operations planning

Guest experience

Emergency management

Job description

Phillip Island Nature Park Board of Management in Cowes, VIC is seeking an experienced Experience Supervisor for Penguin Parade. This full-time role leads the Visitor Experience team, coordinates daily operations, rosters, and guest services, and supports emergency management across the site.

You’ll work with a capable leadership group to deliver exceptional visitor experiences during peak periods, ensuring safety and high-quality presentations of wildlife attractions.